At a Glance
- Tasks: Provide IT support, resolve issues, and maintain systems for a dynamic team.
- Company: Join a close-knit IT team at a leading Oil Fuel Depot.
- Benefits: Enjoy a competitive salary, generous leave, and a 15% pension.
- Other info: Hybrid working with opportunities for travel and career growth.
- Why this job: Make a real impact while developing your IT skills in a supportive environment.
- Qualifications: 1-2 years in IT support with a relevant qualification or experience.
The predicted salary is between 32000 - 40000 £ per year.
Salary: £30,000 + 15% Pension + 30 days leave (+public holidays)
Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute
Working pattern: Mon-Thu on site, Fri WFH
Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer
Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required
Commute: You should live within roughly 45-60 minutes of Garelochhead
The role involves keeping the organisation's IT environment running effectively, providing responsive support to end users, and helping deliver improvements that support the wider IT roadmap and cyber security posture. This is a varied role in a multi-site business supporting up to 300 colleagues across the UK. You'll be dealing with a broad range of stakeholders, from operational teams on site through to senior management, so professionalism and clear communication are key.
What you'll be responsible for:
- Acting as a key point of contact for IT issues, resolving tickets and escalating when required.
- Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers.
- Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership.
- Working within formal change control for any amendments to systems, services or configurations.
- Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders.
- Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records.
- Maintaining secure backup practices and producing clear implementation / recovery documentation.
- Keeping documentation current and ensuring all work is properly recorded in relevant systems.
- Supporting IT projects and, where needed, coordinating smaller pieces of project delivery.
- Spotting compatibility or deployment risks early and helping prevent disruption.
- Assisting with diagnostics and recovery procedures to restore systems or services when required.
Experience required:
- A relevant IT qualification or equivalent practical experience.
- Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line).
- Solid basics in: Windows OS and Microsoft 365 applications, Active Directory fundamentals (password resets, user creation, group membership), Networking concepts (DNS, DHCP, IP addressing), PC/laptop build, configuration and troubleshooting.
- Comfortable writing straightforward documentation and keeping records up to date.
- Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy.
- Able to work confidently with third-party suppliers under guidance.
- Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required.
How to apply:
Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you.
IT Support Engineer in Garelochhead employer: RHL
Join a dynamic and supportive IT team at our Garelochhead depot, where you'll play a crucial role in maintaining our IT infrastructure and providing exceptional support to colleagues across the UK. With a competitive salary, generous pension scheme, and 30 days of leave plus public holidays, we prioritise employee well-being and work-life balance. Our collaborative work culture fosters professional growth, offering opportunities to develop your skills in a variety of IT areas while working closely with both operational teams and senior management.
