At a Glance
- Tasks: Support IT systems, resolve issues, and enhance cyber security for a multi-site business.
- Company: Join a close-knit IT team at a leading Oil Fuel Depot.
- Benefits: Enjoy a competitive salary, generous leave, and a 15% pension contribution.
- Other info: Hybrid working model with opportunities for skill development and career growth.
- Why this job: Make a real impact by keeping IT services running smoothly and supporting your colleagues.
- Qualifications: 1-2 years in IT support, with skills in Windows OS and networking concepts.
The predicted salary is between 36000 - 44000 £ per year.
Salary: £30,000 + 15% Pension + 30 days leave (+public holidays)
Location: Oil Fuel Depot (OFD), Garelochhead, Helensburgh, Argyll & Bute
Working pattern: Mon-Thu on site, Fri WFH
Line management: IT Infrastructure Manager / Senior IT Infrastructure Engineer
Travel: Some travel to other client sites (including occasional overnight stays) - full driving licence required
Commute: You should live within roughly 45-60 minutes of Garelochhead
The role involves:
- Acting as a key point of contact for IT issues, resolving tickets and escalating when required.
- Supporting day-to-day running of infrastructure, systems and IT services, working with internal colleagues and external providers.
- Ensuring acceptable use and IT policies are followed; monitoring activity and flagging concerns to IT/HR leadership.
- Working within formal change control for any amendments to systems, services or configurations.
- Checking that security tooling and controls are active and up to date, and reporting any risks immediately to senior IT stakeholders.
- Ordering, setting up and rolling out laptops/desktops and associated equipment, keeping accurate asset and build records.
- Maintaining secure backup practices and producing clear implementation / recovery documentation.
- Keeping documentation current and ensuring all work is properly recorded in relevant systems.
- Supporting IT projects and, where needed, coordinating smaller pieces of project delivery.
- Spotting compatibility or deployment risks early and helping prevent disruption.
- Assisting with diagnostics and recovery procedures to restore systems or services when required.
Experience required:
- A relevant IT qualification or equivalent practical experience.
- Typically 1-2 years in a technical IT role (service desk, desktop support, 1st/2nd line).
- Solid basics in:
- Windows OS and Microsoft 365 applications
- Active Directory fundamentals (password resets, user creation, group membership)
- Networking concepts (DNS, DHCP, IP addressing)
- PC/laptop build, configuration and troubleshooting
- Comfortable writing straightforward documentation and keeping records up to date.
- Keen to develop skills in SharePoint Online, Intune/Endpoint Manager, file systems and basic Group Policy.
- Able to work confidently with third-party suppliers under guidance.
- Full (preferably clean) driving licence essential; flexibility for travel/overnight stays as required.
How to apply: Send your CV along with a short cover note summarising your relevant experience and why this vacancy interests you.
IT Support Engineer employer: RHL Careers
As a Control of Work Coordinator at our Heathrow Airport location, you will join a dynamic team dedicated to maintaining the highest safety and compliance standards in aviation fuel operations. We pride ourselves on fostering a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while contributing to critical projects. With a competitive rate and flexible working hours, this role offers a unique chance to make a meaningful impact in a vital industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RHL Careers values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RHL Careers might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RHL Careers!
✨Direct Apply to RHL Careers
Let's not forget to apply directly through the RHL Careers website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RHL Careers.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RHL Careers. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RHL Careers
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
