Fraud Prevention Manager

As the Fraud Manager , you will report directly to the Director of Operations and lead efforts in detecting, investigating, and addressing risks related to fraud, abuse, and financial misconduct within our iGaming operations. Collaborating closely with cross-functional teams, you will play a key role in safeguarding our operations\’ integrity and protecting the business and customers from financial loss and reputational damage. This position is suitable for a professional with a solid background in fraud prevention within the iGaming industry. You will also contribute to fostering a positive and high-performing work culture within the operations team.

What your role will look like:

• Develop and implement strategies to minimize chargebacks, fraud, and bonus abuse.
• Improve fraud procedures, processes, and reporting frameworks.
• Lead training for the Operations team on fraud and bonus abuse identification and prevention.
• Enhance customer verification, KYC procedures, and documentation.
• Work closely with the Operations team, engage stakeholders across the business, and build strong relationships with internal teams and external service providers for effective risk management.
• Identify and suggest improvements to fraud prevention and detection processes and procedures.
• Maintain documentation and knowledge base related to daily operations, focusing on fraud prevention and detection.
• Conduct business analysis to support effective fraud prevention strategies.
• Monitor and report on key fraud performance indicators.
• Act as the primary contact for reviews of player accounts, gameplay, deposits, withdrawals, KYC, and related fraud and bonus abuse matters.
• Manage current fraud tools and expand them based on future prevention plans.

Note: The role can be based in Malta with a hybrid option or fully remote. Frequent travel to our office in Bitola, North Macedonia, is required at least once per quarter to oversee the team and conduct on-site meetings.

Requirements:

• Minimum 5 years of experience in a similar role within the iGaming industry.
• Strong knowledge of iGaming platforms, payment methods, and fraud detection tools.
• Proficiency in transaction data analysis, anomaly detection, and fraud detection software.
• Exceptional attention to detail and problem-solving skills.
• In-depth knowledge of current fraud trends and regulatory requirements in iGaming.
• Knowledge of SEON is an asset.
• Fluency in English, both oral and written.
• Team player with a positive attitude and proactive approach.
• Strong communication and interpersonal skills.
• Ability to adapt quickly and work effectively under pressure.
• Commitment to continuous improvement and professional development.

Benefits:

• Competitive salary based on experience.
• Quarterly performance bonus.
• €500 yearly Wellness & Mindfulness allowance.
• Flexible hybrid working environment.
• Work from anywhere with 30 days \”overseas working\”.
• Diverse, dynamic, and fun environment.
• Learning & Development opportunities.
• Healthy snacks, good tea & coffee at the office.
• Free parking, lounge area, sea views, and meeting rooms.
• Regular social events and special day-offs.
• Private health and dental insurance.
• Referral bonus program.
• Great company culture.

Join Rhino Entertainment and unleash your potential in a vibrant, rewarding career!

Our Story: Rhino Entertainment Group, founded in 2020, is a multi-award-winning online gaming operator committed to providing top gaming experiences with a cutting-edge platform.

Our Culture: We are passionate, committed, and fun-loving, driven by a shared mission to deliver world-class entertainment. We value curiosity, community, and success, encouraging ownership, creativity, and enjoyment in our work.

DEIB: We celebrate diversity in backgrounds, cultures, and perspectives, fostering an inclusive environment that promotes equal opportunities and fairness in recruitment and employment.

How We Work: Our hybrid working model supports flexible arrangements, combining office presence and remote work to create an effective, balanced, and collaborative environment.

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