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- Tasks: Provide top-notch IT support to teams in the UK and France, ensuring smooth operations.
- Company: Join Convatec, a global leader in medical solutions dedicated to improving lives.
- Benefits: Enjoy competitive pay, career growth, and the chance to make a real impact.
- Why this job: Be part of a caring team that values innovation and collaboration in healthcare.
- Qualifications: Fluent in French and English with 3+ years of IT support experience.
- Other info: Dynamic work environment with opportunities for personal and professional development.
The predicted salary is between 35000 - 45000 £ per year.
About Convatec Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infusion Care. With more than 10,000 colleagues, we provide our products and services in around 90 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs.
Position Overview An exciting opportunity for a multiskilled IT Support technician fluent in French and English, who is required to support the expanding Home Service Group business. The successful candidate will provide high quality support to public facing customer service teams and fast-moving distribution centres, both onsite and via remote connection across the UK and France. The successful candidate would need to demonstrate a wide-ranging set of IT skills to provide 1st and 2nd level support to end users, responding timely and effectively to issues and incidents, and supporting compliance with regulatory needs in both countries. Additionally, the ability to communicate technical details effectively in both French and English and to all levels and areas of the business will be essential.
Key Responsibilities
- Help to get the most from our technical teams in the UK, US and France.
- Collaborate and support all IT teams.
- Be an effective communicator, appropriate for technical teams and business teams.
- Own issues to resolution or effectively hand them over for continuity.
- Support and maintain IT infrastructure at all HSG sites UK and France.
- Maintain day to day operation with minimal disruption.
- Help manage and support Amcare/HSG service desk functions.
- Provide prompt/friendly support to end users with all IT issues.
- Provide prompt application support to users.
- Provide a technical link to suppliers and wider teams to support application use.
- Help ensure maximum effectiveness of business applications.
- Demonstrate continual development and ensure skills / knowledge remain relevant/up to date.
- Support/Lead HSG technical incident management.
- Liase with suppliers and wider teams to resolve incidents in the fastest possible time.
- Demonstrate effective communication as appropriate to all levels of the business.
- Demonstrate effective documentation.
- Support in the development, implementation and testing of technical projects.
- Support Technical Leadership to maintain governance, quality and control in all areas.
- Support/participate change management and project management processes.
- Ensure security, privacy and data protection are a top consideration.
- Support management and security teams with investigations and recommendations.
- Proactively maintain personal skills and knowledge.
Skills & Experience
- Minimum 3 years of IT support experience in large office and/or warehouse environment.
- Demonstratable technological and IT experience.
- Network and Infrastructure (Cabling, Routing, WiFi and Security).
- Network configuration and management.
- Server (setup, management, and Security).
Qualifications/Education
- The candidate must be fluent in speaking & communicating in English and French.
- A wide-ranging knowledge of information and communication technologies.
- Degree (or equivalent) ICT related discipline.
- Demonstrated understanding of best practice (ITIL, Change Management, Service Delivery).
- Windows devices (Laptop & Desktop) build and support.
- Multi-function printers and Document Scanners.
- Software installation and validation.
- Phone and mobile devices (setup, configuration and MDM).
- Application management and guidance (Microsoft applications/Talkdesk, etc).
- Awareness of Distribution Centre hardware (digital scanners, barcode printers, work bench printers, cutting systems).
- Simple maintenance tasks for a range of hardware devices.
- First line support (via phone/email).
- Second line support & understanding of problem escalation.
- Issue/problem recording, documentation, and reporting.
- Asset management/control.
- Experience of warehouse and distribution centre systems (desirable).
- Experience of public facing contact centres (desirable).
- People/service focused.
Ready to join us? At Convatec we’re pioneering trusted medical solutions to improve the lives we touch. If you’re ready to make a real impact, apply today and help us bring our Forever Caring promise to life.
Senior Technician - French Speaker in Stirling employer: Rhian_Convatec
Contact Detail:
Rhian_Convatec Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technician - French Speaker in Stirling
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Convatec. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and understanding of the company’s products. Show us you’re not just a tech whiz but also passionate about improving lives through medical solutions.
✨Tip Number 3
Practice your bilingual communication! Since you’ll be working with teams in both the UK and France, being able to switch between English and French smoothly will definitely impress us.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Convatec.
We think you need these skills to ace Senior Technician - French Speaker in Stirling
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technician role. Highlight your IT support experience and any relevant skills, especially your fluency in French and English. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background aligns with our mission at Convatec. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: In your application, don’t forget to showcase your technical skills and experiences. Mention specific technologies you've worked with, especially those related to network and infrastructure management. We’re keen to know how you can support our teams effectively!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Rhian_Convatec
✨Know Your Tech Inside Out
Make sure you brush up on your IT skills, especially in areas like network configuration and server management. Be ready to discuss specific technologies you've worked with, as well as any troubleshooting experiences you've had.
✨Bilingual Brilliance
Since the role requires fluency in both French and English, practice explaining technical concepts in both languages. You might be asked to switch between languages during the interview, so being comfortable with this will show your versatility.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your ability to own problems and see them through to resolution.
✨Understand the Company’s Mission
Familiarise yourself with Convatec's mission and values. Be ready to discuss how your skills and experiences align with their commitment to improving lives through medical solutions. This shows that you're not just looking for a job, but are genuinely interested in contributing to their goals.