Field Application Scientist (UK-Based, Serving EMEA) in London

Location Requirement: Must reside in the UK or surrounding areas.

Relocation Assistance: Not provided; local candidates strongly encouraged.

Closing: Continuous Recruitment. We are accepting and reviewing all qualified applicants who meet the minimum requirements listed in this announcement for consideration on an ongoing basis.

Application Screening Process: Your application will not be considered if you fail to meet the minimum qualifications listed below or do not submit a detailed cover letter and resume as required for the application screening process.

Salary: The final offer will reflect the candidate's experience, technical capabilities, and the breadth of regional responsibilities associated with the role.

Who You Are: You are a scientifically trained professional with strong hands-on experience supporting advanced research technologies. You excel at installing, optimizing, and troubleshooting complex scientific instruments in customer environments. You’re skilled at translating scientific needs into practical technical solutions and ensuring that systems integrate smoothly into real-world workflows. You communicate clearly, solve problems proactively, and build strong relationships with users, making you a trusted partner in helping customers get the most out of their tools.

The Position: This position is a dual-function role, combining both Scientific Application Support and Technical Service & Engineering. The Field Application Scientist is expected to operate confidently in both areas, supporting customers scientifically while also providing hands-on technical service in the field. The Field Application Scientist (FAS) plays a critical role in ensuring customers across the UK can successfully adopt, operate, and maximize the value of advanced scientific technologies. This position combines scientific application expertise with hands-on technical service, supporting customers from installation through full workflow integration. As a key technical partner, the FAS provides on-site and remote support, delivers training, resolves complex issues, and collaborates closely with R&D, engineering, and commercial teams to ensure customer success. You will help bridge the gap between scientific research needs and the practical realities of instrument performance, ensuring that systems are not only functional but fully optimized within each customer's unique environment.

Minimum Qualifications:

• Bachelor's degree in a relevant scientific discipline (biology, chemistry, biochemistry, engineering, physics, or related field) or equivalent industry experience.
• At least 5 years of hands-on experience working with scientific instruments, laboratory equipment, or analytical technologies.
• 5+ years in a customer-facing technical role such as field service, technical support, or scientific applications.
• Based in the UK or surrounding areas, with the ability to travel 50–60% across the UK and broader EMEA region.
• Demonstrated ability to install, configure, maintain, and troubleshoot scientific instruments or technical systems.
• Strong understanding of scientific workflows and the ability to translate complex concepts into practical applications.
• Excellent verbal communication skills for training, demonstrations, and customer interactions.
• Proven ability to work independently in customer environments with minimal supervision.

Preferred Qualifications:

• Master's degree or PhD in a scientific or engineering discipline.
• Prior experience as a Field Application Scientist, Field Service Engineer, or hybrid role supporting complex instrumentation.
• Background in viscometry, rheometry, fluid dynamics, or related scientific instrumentation, with the ability to support technical discussions and customer applications.
• Experience supporting customers across multiple EMEA countries.
• Familiarity with regulatory, safety, or quality standards relevant to laboratory or industrial environments.
• Experience with CRM or service management platforms (e.g., HubSpot, Salesforce, ServiceMax).
• Demonstrated success delivering customer training, workshops, or scientific presentations.
• Experience working with cross-functional teams such as R&D, engineering, sales, and product management.
• Strong project management skills and experience coordinating installations or multi-site deployments.
• Ability to analyze customer feedback and contribute to product improvement discussions.

Physical Requirements:

• Ability to lift and move materials up to 25–50 lbs as needed.
• Ability to stand, walk, or move between work areas within the production and manufacturing environment.
• Ability to use standard material-handling tools or equipment (training provided if needed).
• Ability to work in a production/manufacturing area on a regular basis.

Job Responsibilities and Expectations:

• Scientific Applications Support: Provide training, demonstrations, and consultation on scientific workflows. Translate complex scientific concepts into practical applications using company products. Act as a trusted advisor to researchers and technical staff.
• Technical Service & Engineering: Install, configure, and maintain instruments and systems at client sites. Troubleshoot and resolve technical issues to minimize downtime. Ensure compliance with safety and regulatory standards during service activities.
• Customer Success & Solutions: Serve as the primary technical/scientific liaison between customers and internal teams. Collect customer feedback and relay insights to product development and R&D. Support sales and business development teams with technical expertise. Perform other duties as assigned, including tasks that may fall outside the traditional scope of this classification as business needs evolve.

Who We Are: RheoSense is a technology-driven small business dedicated to advancing fluid characterization through innovative microfluidic viscometry solutions. As a dynamic and fast-growing organization, we operate with the agility of a startup while serving customers across biotechnology, pharmaceuticals, research laboratories, and manufacturing environments. We are a close-knit team that values precision, curiosity, and continuous improvement. Because we are a small business, being cost-conscious, resourceful, and operationally efficient is essential to our long-term sustainability and competitiveness. Every team member plays a meaningful role in supporting our customers and driving innovation in the science of viscosity measurement.

What We Offer:

• Employment through a trusted Employer of Record (EOR) in the United Kingdom, ensuring full compliance with UK employment laws and regulations.
• Access to all statutory UK employee benefits, including paid holiday entitlement, sick leave, pension contributions, and other legally required protections.
• Competitive compensation aligned with experience and industry standards.
• Opportunities for professional development, technical training, and continuous learning.
• The chance to work with cutting-edge scientific technologies and directly support leading research organizations across the UK.
• A dynamic, customer-focused role with significant autonomy and the ability to make a meaningful impact on scientific workflows and customer success.
• Collaboration with a global team of scientists, engineers, and product experts.
• Supportive onboarding and ongoing technical mentorship to ensure success in the field.

RheoSense is an equal-opportunity employer and is committed to a diverse and inclusive workplace.