Shift Pattern is Monday to Friday, 14:00 - 22:00 (30 minute unpaid break)
Key Responsibilities
- Liaise with customers on a day-to-day basis to provide support and advice on any queries.
- Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
- Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
- Manage stock movements and transfers via WMS System.
- Liaise with re-works to plan and cost any pre-retail requirements.
- Gather data to produce invoices and deal with PO issues when required.
- Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
- Able to apply vigilance and care in approach to work, judging when and who else to involve
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
Customer Account Administrator in Nuneaton employer: Rhenus
As a Surveyor with us, you'll join a dynamic team that values innovation and collaboration, ensuring that every project meets our high standards of quality and safety. Our supportive work culture fosters professional growth through continuous training and development opportunities, while the flexibility of travel across the UK adds excitement to your role. With a commitment to employee well-being and a focus on delivering exceptional service, we are proud to be an employer of choice in the industry.
