What You Can Expect :- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems- Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.What You Bring:- Organization: Ability to track multiple shipments and schedules at the same time.- Communication: Clear contact with clients, overseas partners, and carriers.- Solving: Quick fixes for delayed cargo, route changes, or customs holds.- Computer Literacy: Skill in using modern logistics and tracking software- Minimum 1 year’s experience in European Road Freight- Customer service skills- Proficient in Math and English- Other languages beneficial- Proficient in Microsoft office (Word / Excel / Teams) #J-18808-Ljbffr
Road Freight Co-ordinator employer: Rhenus SE & Co.
Rhenus SE & Co. is an attractive employer due to its focus on professional development and strategic roles within the logistics sector. The company promotes a collaborative work culture that encourages employees to contribute to pricing strategies and profitability. With opportunities for growth and a commitment to innovation, Rhenus SE & Co. stands out as a desirable workplace.
