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- Tasks: Provide top-notch customer service and support to meet client needs.
- Company: Join Rhenus, a top employer fostering a culture of growth and teamwork.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional development.
- Why this job: Make a real impact while working alongside passionate individuals in a dynamic setting.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Be part of a community that values your contributions and encourages innovation.
The predicted salary is between 25000 - 30000 ÂŁ per year.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.
One of the key responsibilities of the Customer Services Advisor is to use the tools provided to complete their tasks to the best of their ability. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all-round solution for our customers. Ensuring Quality is at the heart of our processes.
- Customer queries and escalations via phone, email, face to face.
- Working closely with imports, exports, charter, domestic and warehouse.
- Raising issues with partners.
- Spot quotes and existing business sales calls, supporting the development of a “hot prospect” list of potential new lanes or lost business.
- Supporting Sales Hub & external sales.
- Onboarding new customers.
- Servicing new business.
- Improving and finding inefficiencies and cost savings within the processes.
- Providing reports on turnover, margins, bookings, top/flop business.
- Project work and KPI production.
- Participate in training sessions to remain updated on compliance protocols and procedures.
- Any other additional tasks in line with the evolving needs of the business.
Customer Solutions Advisor in Manchester employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at Rhenus on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the Customer Solutions Advisor role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected issues. We want to see your problem-solving skills in action!
✨Tip Number 3
Show your passion for customer service! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to quality service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Rhenus community.
We think you need these skills to ace Customer Solutions Advisor in Manchester
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've met customer needs and provided high-quality assistance. Use specific examples to demonstrate your ability to handle queries and escalations effectively.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities mentioned in the job description. We love seeing candidates who understand our values and can relate their experiences to our needs.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the info you need about the position there!
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know the Company Inside Out
Before your interview, take some time to research Rhenus and its values. Understand their commitment to customer service and how they empower their employees. This will not only show your enthusiasm but also help you align your answers with their culture.
✨Showcase Your Problem-Solving Skills
As a Customer Solutions Advisor, you'll need to demonstrate your ability to find practical solutions quickly. Prepare examples from your past experiences where you've successfully resolved customer issues or improved processes. This will highlight your proactive approach.
✨Emphasise Teamwork and Collaboration
Rhenus values a strong working relationship among teams. Be ready to discuss how you've worked effectively with others in previous roles. Share specific instances where collaboration led to successful outcomes, especially in customer service contexts.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the role, team dynamics, or company culture. This shows your genuine interest and helps you assess if Rhenus is the right fit for you.