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- Tasks: Provide top-notch customer support and maintain strong relationships with clients.
- Company: Join Rhenus, a top employer committed to diversity and collaboration.
- Benefits: Great career growth opportunities and a supportive team environment.
- Why this job: Make a real impact in customer service while developing your skills.
- Qualifications: Motivated, organised, and ready to thrive in a dynamic environment.
- Other info: Be part of a passionate team dedicated to making a difference.
The predicted salary is between 30000 - 42000 £ per year.
At Rhenus, we believe everyone plays a crucial role and our people are the cornerstone of our success. By contributing your unique strengths and your dedication, you help shape our collective impact on the global stage. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. By turning fresh ideas into reality, we embrace change and provide you with the opportunity to unleash your entrepreneurial spirit. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that embraces diverse perspectives and fosters collaboration. We empower each other to drive growth and success. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
We are looking for a highly motivated, dynamic, organised individual to help add value to our growing customer service department in Maldon. We would like the candidate to be able to respond to and effectuate any customers' requirements to ensure our key account clients and spot clients receive the highest standard of customer care. This role is the front line to all Rhenus clients, and you will be responsible for all customers and their needs. You will need to demonstrate flexibility, be able to build good relationships, good solution skills and a strong desire to facilitate any processes where necessary. Rhenus aims to keep their existing clients and ensure complete satisfaction; this is more profitable than seeking new clients to replace former and displeased ones. We are looking for someone who is confident, driven and keen to progress their career within a European Road Freight customer service environment. Rhenus Logistics offers excellent career opportunities for the right individuals.
Main Duties will include:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Ensuring customer satisfaction and providing professional customer support.
- Responding promptly to customer enquiries through various channels.
- Responsible for overseeing the day-to-day account activities of the company’s customers.
- Relaying delays in a timely manner and the reason for this.
- Acknowledging and resolving customer complaints.
- Knowing the products and services inside and out so that you can answer questions and up-sell where possible.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues in various departments as necessary.
- The role involves acting as the key support between Rhenus and our customer.
- Support in retention and growth of key accounts.
- Completing KPI reports for our clients.
- Providing all required PODs in a timely manner.
- Ensuring customer portals are up to date, data is accurate, and freight rates are complete.
- Alerting Supervisors / Managers if shipment numbers increase or decrease or market habits alter.
- A team attitude is expected, try to assist team members where possible when your tasks are complete.
Customer Solutions Operator in Maldon employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Operator in Maldon
✨Tip Number 1
Network like a pro! Reach out to current employees at Rhenus on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Customer Solutions Operator role.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you would handle difficult customers or unexpected issues, as this will show your problem-solving skills and flexibility.
✨Tip Number 3
Show off your enthusiasm for the role! During interviews, express your passion for customer service and how you can contribute to Rhenus's mission of providing top-notch care to clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Rhenus community.
We think you need these skills to ace Customer Solutions Operator in Maldon
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer service. We want to see how you've gone above and beyond to ensure customer satisfaction, just like you'll need to do as a Customer Solutions Operator at Rhenus.
Be Organised and Detail-Oriented: In your application, demonstrate your organisational skills and attention to detail. Mention any tools or methods you use to keep track of customer interactions and ensure nothing slips through the cracks. This is key for the role!
Embrace Flexibility and Problem-Solving: We love candidates who can adapt and think on their feet. Share examples of how you've tackled unexpected challenges in previous roles. This will show us that you're ready to handle the dynamic environment at Rhenus.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system. Plus, it shows you're keen to join the Rhenus community!
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know Your Stuff
Make sure you’re well-versed in Rhenus's services and products. Familiarise yourself with their customer service approach and be ready to discuss how you can contribute to maintaining high standards of customer care.
✨Showcase Your Flexibility
During the interview, highlight examples from your past experiences where you’ve had to adapt quickly to changing situations. Rhenus values flexibility, so demonstrating your ability to handle unexpected challenges will set you apart.
✨Build Rapport
Since this role involves a lot of customer interaction, practice building rapport. Use friendly body language and maintain a positive attitude throughout the interview. This will show that you can connect well with clients and colleagues alike.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific customer service scenarios. Think of examples where you’ve resolved complaints or improved customer satisfaction, as these will demonstrate your problem-solving skills and commitment to customer care.
