At a Glance
- Tasks: Be the go-to person for customer accounts and manage their bookings and enquiries.
- Company: Join Rhenus, a top employer with a culture of growth and collaboration.
- Benefits: Enjoy a supportive environment with opportunities for personal and professional development.
- Other info: Work in a dynamic team that values your contributions and entrepreneurial spirit.
- Why this job: Make a real impact by helping customers and shaping their experience.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
We are recruiting for a Customer Solutions Advisor to support our customers in our Maldon Branch.
At Rhenus, we believe everyone plays a crucial role.
Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success.
We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together.
Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
Main duties to include
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
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Customer Solutions Advisor in Maldon employer: Rhenus SE & Co. KG
Rhenus SE & Co. KG is an excellent employer located in Bradford, offering a dynamic work environment where teamwork and individual contributions are highly valued. Employees benefit from a supportive culture that fosters professional growth and development, alongside opportunities to engage in meaningful work within the thriving ocean freight sector. With a focus on employee well-being and a commitment to excellence, Rhenus stands out as a rewarding place to build your career.
