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- Tasks: Manage customer accounts and ensure top-notch service while resolving issues efficiently.
- Company: Join Rhenus, a top employer committed to fostering growth and an entrepreneurial spirit.
- Benefits: Enjoy a supportive workplace culture with opportunities for personal and professional development.
- Why this job: Make a real impact in a passionate team dedicated to customer satisfaction and excellence.
- Qualifications: Strong understanding of freight forwarding and excellent communication skills are essential.
- Other info: Work closely with various departments to enhance service quality and client relationships.
The predicted salary is between 28800 - 43200 £ per year.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou
Customer service is the act of taking care of the customer\’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer\’s requirements are met. Customer service is meeting the needs and desires of any customer.
One of the key responsibilities of the Customer Services Advisor is to use the tools provided to complete their tasks to the best of their ability. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all-round solution for our customers.
- Ensuring Quality is at the heart of our processes.
- Customer queries and escalations via phone, email, face to face.
- Working closely with imports, exports, charter, domestic and warehouse.
- Raising issues with partners.
- Spot quotes and existing business sales calls, supporting the development of a “hot prospect” list of potential new lanes or lost business.
- Supporting Sales Hub & external sales.
- Onboarding new customers.
- Servicing new business.
- Improving and finding inefficiencies and cost savings within the processes.
- Providing reports on turnover, margins, bookings, top/flop business.
- Project work and KPI production.
- Participate in training sessions to remain updated on compliance protocols and procedures.
- Any other additional tasks in line with the evolving needs of the business.
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Customer Solutions Advisor employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Advisor
✨Tip Number 1
Familiarise yourself with the freight forwarding industry, especially road freight. Understanding the terminology and processes will help you speak confidently during interviews and demonstrate your knowledge of the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved issues or improved customer satisfaction in previous roles. This will highlight your problem-solving abilities and customer-centric mindset.
✨Tip Number 3
Research Rhenus and their workplace culture. Understanding their values and mission will allow you to align your answers with what they are looking for, making you a more appealing candidate.
✨Tip Number 4
Network with current or former employees of Rhenus on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Solutions Advisor role, which can be invaluable during your application process.
We think you need these skills to ace Customer Solutions Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and freight forwarding. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-centric mindset and problem-solving skills. Mention specific examples of how you've successfully managed customer accounts or resolved issues in the past.
Highlight Communication Skills: Since excellent communication is key for this role, emphasise your interpersonal skills in both your CV and cover letter. Provide examples of how you've effectively communicated with clients and internal teams.
Show Enthusiasm for the Company: Research Rhenus and express your enthusiasm for their values and workplace culture in your application. Mention how you align with their commitment to fostering an entrepreneurial spirit and making a difference.
How to prepare for a job interview at Rhenus SE & Co. KG
✨Showcase Your Customer-Centric Mindset
During the interview, emphasise your commitment to customer service. Share specific examples of how you've successfully managed customer relationships and resolved issues in the past. This will demonstrate that you understand the importance of a customer-centric approach.
✨Demonstrate Problem-Solving Skills
Prepare to discuss scenarios where you've had to think on your feet to resolve customer complaints or challenges. Highlight your ability to remain calm under pressure and your strategies for finding effective solutions quickly.
✨Familiarise Yourself with Freight Forwarding
Since a strong understanding of freight forwarding is crucial for this role, brush up on relevant terminology and processes, especially related to Road Freight. Being knowledgeable will show your enthusiasm and readiness for the position.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's culture, team dynamics, and expectations for the Customer Solutions Advisor role. This not only shows your interest but also helps you gauge if the company aligns with your values and career goals.