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For Companies At a Glance
- Tasks: Coordinate deliveries and installations while managing customer requests and maintaining accurate records.
- Company: Join a dynamic team focused on exceptional client service and logistics.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
- Why this job: Be the key link between customers and services, making every order a success.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mailbox activity efficiently and in line with team/department targets.
Client Delivery & Order Logistics Coordinator employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery & Order Logistics Coordinator
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Client Delivery & Order Logistics Coordinator, you'll need to keep customers updated and manage enquiries. Role-play with a friend or use our resources to sharpen your phone and email etiquette.
✨Tip Number 3
Be proactive during interviews! Prepare questions about the role and the team dynamics. This shows you're not just looking for any job, but that you're keen on making a real impact in their operations.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it gives you a better chance of standing out in the application process. Don't miss out!
We think you need these skills to ace Client Delivery & Order Logistics Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing deliveries and customer interactions. We want to see how your skills align with the role of Client Delivery & Order Logistics Coordinator!
Showcase Your Communication Skills: Since you'll be liaising with customers and keeping them updated, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect this ability.
Highlight Problem-Solving Abilities: In this role, troubleshooting is key! Share examples in your application where you've quickly identified solutions to problems, especially in a customer service context. We love seeing proactive candidates!
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and get back to you!
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Delivery & Order Logistics Coordinator. Familiarise yourself with managing deliveries, collections, and installations, as well as the internal systems used for booking jobs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed customer requests or resolved issues. Be ready to share these examples during the interview, as they demonstrate your problem-solving skills and ability to handle ad-hoc enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Customer Focus
Since this role involves liaising with customers and keeping them updated, it's crucial to convey your commitment to excellent customer service. Prepare to discuss how you've maintained communication with clients in previous roles and how you ensure a professional service delivery at all times.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.