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For Companies At a Glance
- Tasks: Coordinate deliveries, collections, and installations while managing customer requests and maintaining accurate records.
- Company: Join a dynamic team focused on delivering exceptional service to key customers.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be the go-to person for customer satisfaction and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
The predicted salary is between 30000 - 42000 £ per year.
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and in line with team/department targets.
Operations Coordinator in Ashford employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in Ashford
✨Tip Number 1
Get to know the company inside out! Research their operations, values, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations Coordinator role. We all love a good chat!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations management. Think about how you would handle specific scenarios, like troubleshooting issues or managing customer expectations. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Operations Coordinator in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience that matches the Operations Coordinator role. We want to see how your skills align with managing requests and liaising with customers, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for us. Mention specific examples of how you've handled customer enquiries or managed orders in the past.
Showcase Your Problem-Solving Skills: In your application, give us a sneak peek into how you troubleshoot problems. We love candidates who can think on their feet and provide solutions quickly, so share any relevant experiences!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Coordinator. Familiarise yourself with managing requests, liaising with customers, and maintaining accurate records. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed customer requests or solved problems in a previous role. Be ready to share these examples during the interview to showcase your skills in action. This will help the interviewer see how you can apply your experience to their needs.
✨Showcase Your Communication Skills
As an Operations Coordinator, you'll need to keep customers updated and work closely with internal teams. Practice articulating your thoughts clearly and confidently. During the interview, focus on how you can effectively communicate with both customers and colleagues to ensure smooth operations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they handle customer feedback. This shows your enthusiasm for the role and helps you gauge if the company is the right fit for you.
