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For Companies At a Glance
- Tasks: Manage customer orders, deliveries, and installations while ensuring top-notch service.
- Company: Join a dynamic team focused on delivering exceptional customer experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and develop.
- Why this job: Be the go-to person for customers and make their experience seamless.
- Qualifications: Strong communication skills and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mailbox activity efficiently and in line with team/department targets.
Operations Co-Ordinator in Ashford employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-Ordinator in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their operations. Be ready to discuss how your skills can help manage requests and improve customer service – show them you’re the perfect fit!
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with customers and internal teams, being clear and professional is key. Role-play common scenarios to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Co-Ordinator in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in managing customer requests and handling logistics. We want to see how your skills align with the Operations Co-Ordinator role, so don’t hold back!
Showcase Your Communication Skills: Since you'll be liaising with customers and internal teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you would keep customers updated throughout the order lifecycle.
Highlight Problem-Solving Abilities: We love a candidate who can troubleshoot! Share examples of how you've quickly identified solutions to problems in previous roles. This will show us that you can handle the ad-hoc enquiries and challenges that come your way.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Co-Ordinator. Familiarise yourself with managing requests, booking jobs, and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed customer requests or solved problems in a previous role. Be ready to share these examples during the interview to showcase your skills in handling orders and providing excellent service.
✨Show Your Communication Skills
As an Operations Co-Ordinator, you'll need to keep customers updated and work with internal teams. Practice articulating how you would communicate effectively with customers and colleagues, especially when troubleshooting issues or managing enquiries.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.