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- Tasks: Coordinate deliveries, collections, and installations while managing customer requests.
- Company: Join a dynamic team in Ashford, Middlesex focused on customer satisfaction.
- Benefits: Enjoy competitive pay, supportive team environment, and opportunities for growth.
- Why this job: Be the key link between customers and services, making a real difference.
- Qualifications: Strong communication skills and ability to manage multiple tasks efficiently.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
The predicted salary is between 36000 - 60000 £ per year.
Ashford - Middlesex
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and in line with team/department targets.
End-to-End Operations Coordinator in Ashford employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End-to-End Operations Coordinator in Ashford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Plus, it could give you an edge if they put in a good word for you!
✨Tip Number 3
Prepare for the interview by practising common questions related to operations coordination. Think about how you would handle specific scenarios, like managing customer enquiries or troubleshooting issues. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace End-to-End Operations Coordinator in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the End-to-End Operations Coordinator role. Highlight your experience in managing customer requests and maintaining databases, as these are key aspects of the job.
Showcase Your Communication Skills: Since you'll be liaising with customers and keeping them updated, it's important to demonstrate your communication skills. Use clear and concise language in your application to reflect how you would interact with clients.
Highlight Problem-Solving Abilities: The role involves troubleshooting and finding solutions quickly. Share examples in your application where you've successfully resolved issues or improved processes to show us you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can ensure your application is processed smoothly and you get the best chance to shine in front of our hiring team!
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know the Job Inside Out
Before your interview, make sure you thoroughly understand the role of an End-to-End Operations Coordinator. Familiarise yourself with the key activities listed in the job description, such as managing deliveries and liaising with customers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully managed customer requests or solved problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to take ownership of orders and troubleshoot effectively, which are crucial for this role.
✨Show Your Communication Skills
As this role involves constant communication with customers and internal teams, be ready to showcase your communication skills. Practice how you would explain complex processes clearly and concisely. You might even want to prepare a mock conversation to illustrate how you would keep customers updated during the order lifecycle.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for managing orders, or how they measure success in this role. This shows that you’re not only interested in the job but also keen on contributing positively to the team and understanding their processes.
