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- Tasks: Coordinate deliveries and installations while managing customer requests and maintaining accurate records.
- Company: Join a dynamic team focused on exceptional customer service and logistics.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with plenty of chances to learn and advance your career.
- Why this job: Be the key link between customers and services, making every order a success.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
The predicted salary is between 30000 - 40000 £ per year.
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mailbox activity efficiently and in line with team/department targets.
Client Delivery & Order Logistics Coordinator in Ashford employer: Rhenus SE & Co. KG
Contact Detail:
Rhenus SE & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Delivery & Order Logistics Coordinator in Ashford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help us tailor our conversations and show that we’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before any interview, we should run through common questions and prepare our answers. Think about how our skills match the job description and be ready to share specific examples.
✨Tip Number 3
Networking is key! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for us. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a great way to reiterate our interest and keep us fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Client Delivery & Order Logistics Coordinator in Ashford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in logistics and customer service. We want to see how your skills match the specific requirements of the Client Delivery & Order Logistics Coordinator role.
Showcase Your Communication Skills: Since you'll be liaising with customers and internal teams, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect how you can keep everyone updated during the order lifecycle.
Highlight Problem-Solving Abilities: We love candidates who can troubleshoot and find solutions quickly. In your application, share examples of how you've dealt with challenges in previous roles, especially those that minimised impact on customers.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Rhenus SE & Co. KG
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Delivery & Order Logistics Coordinator. Familiarise yourself with managing deliveries, collections, and installations, as well as the internal systems used for booking jobs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare Real-Life Examples
Think of specific situations where you've successfully managed customer requests or resolved issues. Be ready to share these examples during the interview, as they demonstrate your problem-solving skills and ability to handle ad-hoc enquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Show Your Customer Focus
Since this role involves liaising with customers and keeping them updated, it's crucial to convey your commitment to excellent customer service. Prepare to discuss how you've maintained communication with clients in previous roles and how you ensure their needs are met throughout the order lifecycle.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the tools they use for order management, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.