Sales Support Officer

What You Can Expect: Rhenus Logistics is a fast growing Freight Forwarder looking to invest in our sales team and growth as part of our long term commercial strategy. We are currently seeking an experienced Business Development Manager to focus on Air & Ocean Freight sales. In this role, you will be responsible for the optimal functioning and profitability of the Sales Support department with the ultimate goal of increasing the profitability of the Air & Ocean organisation. In addition, the SSO is responsible for adequate commercial and administrative management in accordance with the applicable processes and procedures. All this must be done in close collaboration with the Sales Team consisting of the Business Development Managers, Key Account Managers, Sales Executives and supervisors.

At Rhenus, we believe everyone plays a crucial role and our people are the cornerstone of our success. By contributing your unique strengths and your dedication, you help shape our collective impact on the global stage. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. By turning fresh ideas into reality we embrace change and provide you the opportunity to unleash your entrepreneurial spirit. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that embraces diverse perspectives and fosters collaboration. We empower each other to drive growth and success. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.

• Carrying out the work, checking it and ensuring optimal cooperation with the Sales Team;
• Possibly with the Sales Team, compiling and issuing (in writing and by telephone) both ad-hoc quotations and regular transport quotations to prospects as well as supplying data or coordinating and supporting Global RFQs;
• The follow up with the Sales Team on the quotes issued by means of calling these offers;
• Conducting a quotation registration (RHE-Quote OTRS) in such a way that all quotations can be viewed quickly and efficiently;
• Registration in Sugar and distributing all incoming sales leads and passes with the manager;
• Cross-selling of different modalities (express-air-ocean);
• Provide support to customers in the roll-out of Rhenus Tools;
• Generating and communicating generated routing orders, opportunities, sales leads and passes;
• Registering every outgoing and incoming routing order and sales lead in Sugar;
• Follow up on assigned sales leads by making contact with the potential customer, issuing quotations and follow up by telephone;
• Making follow-up visit appointments for the Sales Team if the telephone acquisition gives cause to do so;
• Having the creditworthiness of the potential customer assessed during the acquisition process;
• Processing the follow-up report of the acquisition conversations in Sugar by the SSO or by the Sales Team;
• Actively participate in sales consultation and contribute points to improve and promote the success of the Sales Team;
• Advising management on the necessary investments or efficiency improvements and cost-saving measures;
• Periodic consultation with the manager about the policy pursued by providing relevant KPI reports;
• Monitoring the quality and quantity of the work;
• Following and analyzing the developments in the market in order to arrive at optimal knowledge of the market and translate this into the consequences for the Sales Support activities;
• Checking the customer base in Sugar with all relevant information and agreements for potential customers;
• Carrying out commercial activities in accordance with the Code of Conduct;
• Conducting simple market research (request company information, competitors, etc.);
• Reporting dangerous situations for fellow human beings and the organization;
• Cooperating effectively with information and education regarding quality, safety, health and safety and the environment;
• Compliant with laws and regulations that protect the security of information and data;
• Ensuring the clean desk policy applicable within Rhenus Air & Ocean.

• Key Competencies:

• To communicate
• Flexibility
• Customer-oriented approach
• Accuracy & Sense of responsibility
• Results-oriented
• Networking & Negotiate

• Skills and Experience:

• Thorough knowledge of Office package, PowerPoint and Excel;
• Knowledge of logistics processes and systems;
• Extensive knowledge of the air and sea freight market (both export and import);
• Knowledge of operational and financial agreements made with customers and agents;
• Knowledge of the market and prices for air and sea freight;
• Knowledge of the business process of the customer(s);
• Insight into all relevant KPI within the air and sea freight business;
• Global knowledge of road transport / sea freight and warehousing modalities;
• Knowledge of the transport market (transporters, shippers, trade associations and competitors);
• Knowledge of international account – sales management and commercial processes.

• GSCE in English and Math (Grade C and above);
• Bachelor degree logistics and commercial business administration;
• Right to work in the UK.