At a Glance
- Tasks: Manage customer requests and ensure efficient service delivery from start to finish.
- Company: Join a dynamic team in Ashford, Surrey, focused on customer satisfaction.
- Benefits: Enjoy a company pension scheme, free parking, and continuous training opportunities.
- Other info: Flexible working hours during peak times with great career advancement potential.
- Why this job: Be part of a supportive team that values your skills and growth.
- Qualifications: 3 years of customer service experience and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Benefits
- Company Pension Scheme – Auto enrolment
- Free Parking – First Come First Serve
- Great Team – It’s truly the people that make the difference — and with us you’ll join the best team around.
- Onboarding
- Continuous Training – Sharpen your skills and advance your expertise with our professional development programs.
Job Description
Location: Ashford, Surrey.
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mailbox activity efficiently and in line with team/department targets.
What you bring
- Minimum 3 years Customer Service experience in a similar role.
- Experience of working in a transport, logistics or Installations environment desirable.
- Meticulous attention to detail and a customer focused approach.
- Strong general level of education.
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint).
- Excellent demonstrable communication skills – written and verbal.
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times.
- Capable of working on own initiative, ability to problem solve and identify corrective actions.
Operations Co-Ordinator - employer: Rhenus Logistics
Join our dynamic team in Ashford, Surrey, where we prioritise employee growth and development through continuous training and a supportive work culture. With benefits like a company pension scheme, free parking, and a commitment to delivering exceptional service, we ensure that our Operations Co-Ordinator role is not just a job, but a meaningful career path within a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Co-Ordinator -
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as someone who truly fits into their great team.
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experience where you’ve successfully handled customer enquiries or resolved issues. This will show that you can take ownership of orders and troubleshoot effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our fantastic team.
We think you need these skills to ace Operations Co-Ordinator -
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles in transport or logistics. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Operations Co-Ordinator role. Share specific examples of how you've managed customer requests or solved problems in previous jobs.
Show Off Your Communication Skills:Since this role involves liaising with customers and internal teams, make sure your written application showcases your excellent communication skills. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to meet you!
How to prepare for a job interview at Rhenus Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Co-Ordinator role. Familiarise yourself with the key responsibilities like managing deliveries and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service background, prepare examples from your past experiences where you've excelled in this area. Think about specific situations where you resolved issues or improved customer satisfaction, as these stories will highlight your suitability for the job.
✨Be Ready to Discuss Problem-Solving
The ability to troubleshoot problems quickly is crucial for this position. Prepare to discuss scenarios where you've identified solutions under pressure. This will not only showcase your problem-solving skills but also your ability to maintain a professional service during challenging situations.
✨Demonstrate Team Spirit
As a team player, it's important to convey your collaborative nature. Share examples of how you've supported colleagues or contributed to team success in previous roles. This will resonate well, especially since the company values a great team environment.
