Transport Coordinator in Nuneaton

Shift Pattern: Monday to Friday, 06:00 – 14:00 (09:00-17:00 for first month training)

This role will include but is not limited to…

• Oversee and coordinate daily routing and scheduling of deliveries to ensure optimal efficiency and customer satisfaction.

• Allocation of Collections to meet scheduling of collections and deliveries.

• Manage and resolve any delivery issues, acting as the primary point of contact between Operations, Customer services,

• hauliers and end customers.

• Building good working relationships across departments such as Customer Accounts Admin and Operations and the haulier

• customer account team to resolve queries in an efficient and timely manner.

• Responsible for managing the transport budget, tracking transportation costs, and finding ways to improve efficiency and

• reduce expenses.

• Booking deliveries and liaising with the security gatehouse to resolve any delivery or departure queries.

• Ensuring inbound/outbound manifests are completed promptly and accurately and sent to all parties in a timely manner.

• Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs.

• Reporting Weekly usage of Chep pallets, booking load and reconciliation of outbound despatch.

• Answering and responding to all incoming emails and calls in a prompt and polite manner.

• Chasing late drivers, helping with directions, calling end customers to resolve issues in a timely and efficient manner to ensure

• minimal disruption to the delivery and minimise accumulative penalties.

• Acting as a first point of contact for incoming transport queries.

• Handling customer and internal queries and escalating serious complaints to management.

• Perform any other transport admin duties as required and assist the Transport Manager and the team.

• To undertake prescribed training and development

• Help to manage workload and assist cover for colleagues as and when needed to ensure the transport department always runs

• efficiently and effectively.

• Adhere to all company policies, procedures, and Health & Safety requirements.

• Perform all tasks and duties required and assist the Transport Manager.

• Understand colleague and customer requirements and your role to enable these requirements to be met.

• Understand driver’s hours would help your role to better meet transport planning, booking requirements.

• English & Maths GCSE at grade C or above

• Microsoft Word & Excel (intermediate at a minimum)

• Warehouse Management Systems

• Good telephone etiquette

• Strong analytical skills and an eye for accuracy

• Problem solving

• Effective communication skills

• Able to work with minimal to no supervision

• Customer service skills

• Stay calm under pressure

• Multi-tasking

• Basic geographical knowledge preferable