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For Companies At a Glance
- Tasks: Support customers daily, manage stock, and produce reports to keep everything running smoothly.
- Company: Join a dynamic team in a flat hierarchy that values your ideas and creativity.
- Benefits: Enjoy continuous training, flexible hours, and fun team events to build connections.
- Why this job: Make a real impact by helping customers and driving efficiency in a supportive environment.
- Qualifications: Strong communication skills and advanced Microsoft Office knowledge are essential.
- Other info: Ideal for those with admin experience looking for growth and innovation.
The predicted salary is between 25000 - 30000 £ per year.
Benefits
- Continuous Training — Sharpen your skills and advance your expertise with our professional development programs.
- Great Team — It’s truly the people that make the difference — and with us you’ll join the best team around.
- Flat Hierarchies — Get straight through to the decision-makers with our streamlined organizational structure.
- Room for Innovation — Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
- Events — From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
- Quick Decision Processes — Make things happen faster with streamlined processes that promote efficiency and effectiveness.
What you can expect
Shift Pattern is Monday to Friday, 08:00 - 16:00 / 08:30 - 16:30 / 09:00 - 17:00 (flexible).
Key Responsibilities
- Liaise with customers on a day-to-day basis to provide support and advice on any queries.
- Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
- Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
- Manage stock movements and transfers via WMS System.
- Liaise with re-works to plan and cost any pre-retail requirements.
- Gather data to produce invoices and deal with PO issues when required.
- Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
- Able to apply vigilance and care in approach to work, judging when and who else to involve.
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
What you bring
- Excellent command of the English language, both written and spoken and good communication skills.
- Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint).
- Ability to prioritise tasks within a daily work allocation, defined timetable or routine.
- Accurate and reliable.
- Administration and organisation skills.
- Able to work as part of a team as well as on their own.
- The role would suit a person that has had at least one years’ experience in a similar role and environment.
- Knowledge of the industry.
- Knowledge of principles and practices of organisation, planning, records management and general admin.
Customer Account Administrator in Lutterworth employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator in Lutterworth
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work there.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share specific examples of your past experiences.
✨Tip Number 3
Show your enthusiasm! During interviews, let your passion for the role and the company shine through. Employers love candidates who are genuinely excited about the opportunity.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows that you’re truly interested in the position.
We think you need these skills to ace Customer Account Administrator in Lutterworth
Some tips for your application 🫡
Show Off Your Communication Skills: Since the role involves liaising with customers daily, make sure your written application highlights your excellent command of the English language. Use clear and concise language to demonstrate your communication prowess.
Tailor Your Experience: We want to see how your previous experience aligns with the responsibilities listed in the job description. Be specific about your past roles and how they relate to tasks like managing stock movements or producing reports.
Highlight Your Tech Savvy: Mention your advanced Microsoft Office skills, especially in Excel and Word. If you've used any WMS systems before, don’t forget to include that too! We love a candidate who’s comfortable with technology.
Keep It Professional Yet Personal: While we appreciate professionalism, don’t be afraid to let your personality shine through. A touch of warmth and enthusiasm can make your application stand out. Remember, we’re looking for team players!
How to prepare for a job interview at Rhenus Logistics
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Account Administrator. Brush up on your knowledge of stock movements, shipping processes, and how to produce reports. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers daily, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving queries or providing support. This will demonstrate your excellent command of the English language and good communication skills.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage your time. Think of specific instances where you successfully juggled multiple responsibilities or met tight deadlines. This will highlight your ability to work within defined timetables and showcase your administration and organisation skills.
✨Emphasise Teamwork and Independence
This role requires both teamwork and the ability to work independently. Prepare to share examples of how you've collaborated with colleagues as well as times when you've taken initiative on your own. This balance will show that you can thrive in their flat hierarchy while also being self-sufficient.