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For Companies At a Glance
- Tasks: Support customers daily, manage stock, and produce reports while ensuring high-quality service.
- Company: Join Rhenus, a global logistics leader dedicated to innovation and collaboration.
- Benefits: Enjoy training opportunities, a supportive team environment, and the chance to grow your career.
- Why this job: Be part of a dynamic team that values your input and fosters personal development.
- Qualifications: GCSE Maths and English grade C or above; strong communication and Microsoft Office skills required.
- Other info: This role offers direct customer contact and potential for career progression.
The predicted salary is between 24000 - 36000 £ per year.
Your Benefits
- Continuous Training Sharpen your skills and advance your expertise with our professional development programs.
- Great Team It’s truly the people that make the difference — and with us you’ll join the best team around.
- Flat Hierarchies Get straight through to the decision-makers with our streamlined organizational structure.
- Room for Innovation Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
- Events From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
- Quick Decision Processes Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
What you can expect Monday to Friday, 08:00 – 16:00 / 08:30 – 16:30 / 09:00 – 17:00 (rotating shifts)
Key Responsibilities
- Liaise with customers on a day-to-day basis to provide support and advice on any queries.
- Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries;
- incorrect quantities.
- Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
- Manage stock movements and transfers via WMS System.
- Liaise with re-works to plan and cost any pre-retail requirements.
- Gather data to produce invoices and deal with PO issues when required.
- Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
- Able to apply vigilance and care in approach to work, judging when and who else to involve.
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
What you bring
Skills & Knowledge
- Excellent command of the English language, both written and spoken and good communication skills
- Advanced Level Microsoft office skills (Outlook, Word, Excel, PowerPoint)
- Ability to prioritise tasks within a daily work allocation, defined timetable or routine
- Accurate and reliable
- Administration and organisation skills
- Able to work as part of a team as well as on their own
- The role would suit a person that has had at least one years’ experience in a similar role and environment.
- Knowledge of the industry
- Knowledge of principles and practices of organisation, planning, records management and general admin.
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Customer Account Administrator employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator
✨Tip Number 1
Familiarise yourself with the logistics and warehousing industry. Understanding the key terms and processes, such as WMS systems and stock movements, will help you speak confidently about your knowledge during any interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to demonstrate your proficiency in creating reports and managing data will set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've provided excellent customer service in previous roles. Be ready to discuss specific situations where you resolved issues or improved processes, as this is crucial for the Customer Account Administrator position.
✨Tip Number 4
Network with current or former employees of Rhenus or similar companies. They can provide insights into the company culture and expectations, which can be invaluable during your application process.
We think you need these skills to ace Customer Account Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience and skills that match the requirements of the Customer Account Administrator role. Focus on your administration skills, customer service experience, and any familiarity with warehouse or distribution environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to manage customer queries, produce reports, and work within tight deadlines.
Highlight Relevant Skills: In your application, emphasise your advanced Microsoft Office skills, problem-solving abilities, and organisational skills. These are crucial for the role and should be clearly stated in both your CV and cover letter.
Proofread Your Application: Before submitting, carefully proofread your application materials to eliminate any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for the Customer Account Administrator position.
How to prepare for a job interview at Rhenus Logistics
✨Show Your Communication Skills
As a Customer Account Administrator, you'll be liaising with customers daily. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and concise responses, and be ready to discuss how you've effectively handled customer queries in the past.
✨Highlight Your Organisational Abilities
This role requires strong administration and organisation skills. Be prepared to share examples of how you've managed multiple tasks or projects simultaneously. Discuss any tools or methods you use to stay organised and prioritise your workload.
✨Demonstrate Problem-Solving Skills
Problem-solving is key in this position. Think of specific instances where you've successfully resolved issues, whether related to customer service or internal processes. Be ready to explain your thought process and the steps you took to find a solution.
✨Express Your Willingness to Learn
The job description mentions a willingness to learn and grow within the role. Convey your enthusiasm for personal development and any relevant training you've undertaken. This shows that you're not just looking for a job, but are committed to excelling in your career.