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For Companies At a Glance
- Tasks: Support customers daily, manage stock, and produce reports while ensuring smooth operations.
- Company: Join a dynamic team in a supportive and innovative environment.
- Benefits: Continuous training, flexible hours, and fun team events to build connections.
- Why this job: Make an impact by turning your ideas into action and leading change.
- Qualifications: Strong communication skills and advanced Microsoft Office proficiency required.
- Other info: Enjoy a flat hierarchy with quick decision-making processes for efficiency.
The predicted salary is between 25000 - 30000 £ per year.
Benefits
- Continuous Training — Sharpen your skills and advance your expertise with our professional development programmes.
- Great Team — It’s truly the people that make the difference — and with us you’ll join the best team around.
- Flat Hierarchies — Get straight through to the decision-makers with our streamlined organisational structure.
- Room for Innovation — Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
- Events — From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
- Quick Decision Processes — Make things happen faster with streamlined processes that promote efficiency and effectiveness.
What you can expect
- Shift Pattern is Monday to Friday, 08:00 - 16:00 / 08:30 - 16:30 / 09:00 - 17:00 (flexible).
Key Responsibilities
- Liaise with customers on a day-to-day basis to provide support and advice on any queries.
- Produce daily reports both internally and externally as required such as: KPIs; WIPs; Activity Logs; Shortages; Failed deliveries; incorrect quantities.
- Arrange shipping of products, including booking slots, establishing courier, providing driver details and tracking parcels, in accordance with customer specifications.
- Manage stock movements and transfers via WMS System.
- Liaise with re-works to plan and cost any pre-retail requirements.
- Gather data to produce invoices and deal with PO issues when required.
- Carry out work according to customer requirements or following a plan set by others, working within agreed timescales.
- Provide guidance, support and informal coaching to administrators and new colleagues.
- Ensure tasks are completed in a timely manner to enable the next stage to be carried out.
- Able to apply vigilance and care in approach to work, judging when and who else to involve.
- Undertake other responsible tasks that may be required from time to time as directed by the needs of the business and/or your Line Manager.
What you bring
- Excellent command of the English language, both written and spoken and good communication skills.
- Advanced Level Microsoft Office skills (Outlook, Word, Excel, PowerPoint).
- Ability to prioritise tasks within a daily work allocation, defined timetable or routine.
- Accurate and reliable Administration and organisation skills.
- Able to work as part of a team as well as on their own.
- The role would suit a person that has had at least one year’s experience in a similar role and environment.
- Knowledge of the industry.
- Knowledge of principles and practices of organisation, planning, records management and general admin.
Customer Account Administrator employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Administrator
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work here.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and administration. We want you to shine, so think about how your skills can help us improve our processes!
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with Microsoft Office and any other relevant tools. We love candidates who can hit the ground running with their advanced skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the quickest way to get your application in front of the right people. Plus, we’re all about efficiency, so let’s make it happen!
We think you need these skills to ace Customer Account Administrator
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your excellent command of the English language and your advanced Microsoft Office skills. We want to see how you can communicate effectively and manage tasks efficiently!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. We love seeing candidates who pay attention to detail.
Be Yourself: Let your personality shine through in your application. We’re all about great team dynamics, so showing us who you are will help us see if you’d fit right in with our crew!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the quickest way for us to get your application and ensures it lands in the right hands. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Rhenus Logistics
✨Know Your Stuff
Make sure you understand the key responsibilities of a Customer Account Administrator. Brush up on your knowledge of stock movements, shipping processes, and how to produce reports. Being able to discuss these topics confidently will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves liaising with customers daily, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving queries or providing support. This will demonstrate your excellent command of the English language and good communication skills.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you prioritise tasks and manage your time. Think of specific instances where you successfully juggled multiple responsibilities or met tight deadlines. This will highlight your ability to work within agreed timescales and your reliable administration skills.
✨Embrace Team Spirit
This company values teamwork, so be prepared to discuss how you collaborate with others. Share experiences where you’ve provided guidance or support to colleagues, as well as how you’ve contributed to a positive team environment. This will show that you’re not just a lone wolf but someone who thrives in a team setting.