At a Glance
- Tasks: Help customers find solutions and deliver exceptional service every step of the way.
- Company: Join Rhenus, a top employer with a culture of growth and collaboration.
- Benefits: Empowerment to make decisions, professional development, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real impact by championing customer needs and driving success.
- Qualifications: GCSEs in English and Maths; experience in B2B customer service preferred.
The predicted salary is between 30000 - 40000 € per year.
What You Can Expect:
We're looking to recruit an outstanding Customer Solutions Advisor to join our team. Our Customer Solutions team focuses on understanding what our customers need and working closely with them to find the right solutions. We aim to provide a professional, helpful, and reliable service at every stage - whether that’s before, during, or after a service is delivered. It’s about listening, responding, and making sure we meet expectations in a practical, straightforward way.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.
Main duties include, but are not limited to:
- Managing manual and portal bookings through our TMS system with accuracy and efficiency.
- Building strong relationships with customers across the UK and Europe through phone and email communication.
- Delivering an exceptional customer experience by handling queries, resolving escalations and providing proactive support.
- Acting as a true customer champion, ensuring every interaction is professional, solution-focused and customer centric.
- Working collaboratively with all internal departments to ensure seamless service delivery.
- Liaising with partners and suppliers to raise and manage escalations where required.
- Supporting the Sales team to help strengthen customer relationships and drive commercial success.
- Taking ownership of tasks and using initiative to proactively solve problems and improve processes.
- Maintaining a curious and inquisitive approach to understanding customer needs and identifying opportunities to add value.
- Participating in training sessions to stay up to date with compliance procedures, systems and industry best practices.
- Supporting the wider business with additional duties in line with the evolving needs of the company.
What You Bring:
Your Skills:
- A passion for delivering outstanding B2B customer service.
- A naturally customer-centric approach with the ability to build trust and long-lasting relationships.
- Confidence to work independently, use your own initiative and make informed decisions in a fast-paced environment.
- An inquisitive mindset with a proactive approach to problem solving and continuous improvement.
- Exceptional attention to detail with a commitment to accuracy and high standards.
- Strong communication and interpersonal skills with the ability to engage confidently with customers, colleagues and partners.
- Excellent organisational and time management skills, with the ability to prioritise effectively.
- Analytical thinking and the ability to remain calm under pressure.
- Strong IT capability, including Microsoft Excel skills.
Your Qualifications & Experience:
- GCSEs (or equivalent) in English and Maths.
- Previous experience within road freight, logistics or supply chain environments preferred.
- Proven experience within a customer facing B2B customer service role.
- Experience managing customer queries, escalations, and relationship management in a fast-paced environment.
Customer Solutions Advisor in Cannock employer: Rhenus Logistics
At Rhenus, we pride ourselves on being a top employer that values each team member's contribution to our collective success. Our vibrant work culture fosters entrepreneurial spirit and encourages personal growth, providing ample opportunities for professional development in a supportive environment. Join us in our UK location to be part of a passionate community dedicated to delivering exceptional customer solutions while making a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Advisor in Cannock
✨Tip Number 1
Get to know the company inside out! Research Rhenus and understand their values, services, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since the role involves building relationships with customers, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be proactive during interviews! Think of examples from your past experiences where you've delivered exceptional customer service or solved problems creatively. This will demonstrate your customer-centric approach and initiative.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Rhenus community and making an impact alongside us.
We think you need these skills to ace Customer Solutions Advisor in Cannock
Some tips for your application 🫡
Show Your Customer-Centric Side:When writing your application, make sure to highlight your passion for delivering outstanding customer service. We want to see how you’ve built trust and long-lasting relationships in previous roles, so share specific examples that showcase your customer-centric approach.
Be Proactive and Solution-Focused:We love candidates who take initiative! In your application, mention times when you’ve proactively solved problems or improved processes. This will show us that you’re not just about handling queries but also about making a real impact.
Attention to Detail is Key:Make sure your application is free from typos and errors. Exceptional attention to detail is crucial for the Customer Solutions Advisor role, so we’ll be looking for that in your written application. A polished application reflects your commitment to high standards!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our Rhenus community!
How to prepare for a job interview at Rhenus Logistics
✨Know Your Customer Solutions
Before the interview, dive deep into what makes a great customer solutions advisor. Understand the key responsibilities outlined in the job description and think of examples from your past experiences that showcase your ability to manage bookings, handle queries, and build strong relationships.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific instances where you've proactively solved problems or improved processes. Rhenus values initiative, so think about times when you took ownership of a task and how it positively impacted customer satisfaction.
✨Demonstrate Your Communication Style
Since the role involves a lot of communication with customers and internal teams, practice articulating your thoughts clearly and confidently. Use role-play scenarios to simulate customer interactions, focusing on being professional and solution-focused.
✨Emphasise Your Team Spirit
Rhenus is all about collaboration, so be ready to talk about how you've worked with others to achieve common goals. Share examples of how you’ve liaised with different departments or supported colleagues, highlighting your commitment to fostering a positive workplace culture.
