At a Glance
- Tasks: Assist customers with queries and ensure a smooth service experience.
- Company: Join Rhenus, a top employer fostering growth and teamwork.
- Benefits: Empowering culture, professional development, and a supportive team environment.
- Other info: Opportunity to grow alongside passionate colleagues in logistics.
- Why this job: Make a real impact while developing your skills in customer service.
- Qualifications: Strong attention to detail, clear communication, and a friendly attitude.
The predicted salary is between 48000 - 51000 £ per year.
What You Can Expect:
We are recruiting for a Customer Service Advisor. The Customer Service Advisor is the bridge between customers and the operational engine of a business. Their purpose is to ensure customers receive accurate information, timely solutions, and a consistently positive experience, while also protecting the business through strong process discipline.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
What You Bring:
- Develop an understanding of Rhenus products, services, and basic logistics processes.
- Handle inbound customer queries via phone, email, or portals.
- Process orders, amendments, and cancellations.
- Provide clear, accurate updates on orders, deliveries, or service issues.
- Monitor order progress and flag risks early.
- Manage expectations professionally and proactively.
- Build trust through consistent, solution-focused communication.
- Investigate service failures, delays, or discrepancies.
- Liaise with operations, warehouse, transport, and planning teams.
- Identify root causes and propose corrective actions.
- Escalate issues appropriately when needed.
- Maintain accurate customer records and system updates.
- Ensure documentation is complete and compliant.
What you bring:
- Strong attention to detail and a careful approach to data entry.
- A friendly, helpful attitude when dealing with customers and colleagues.
- Empathy and professionalism.
- Reliability, punctuality, and a commitment to completing tasks on time.
- Clear communication skills.
- An interest in logistics, customer service, and developing professional skills.
- Strong Word and Excel skills.
- Math’s and English GCSE.
Customer Solutions Advisor in Bradford employer: Rhenus Logistics
Rhenus Logistics is an excellent employer, offering a dynamic work environment at our Corby Distribution Centre where teamwork and proactive engagement are highly valued. Employees benefit from comprehensive training, opportunities for career advancement, and a strong commitment to safety and operational excellence, making it a rewarding place to grow your skills in the logistics sector.
