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For Companies At a Glance
- Tasks: Manage customer accounts and provide top-notch service while resolving issues efficiently.
- Company: Join Rhenus, a top employer with a culture of growth and collaboration.
- Benefits: Empowerment to make a difference and opportunities for personal and professional development.
- Other info: Dynamic team environment with a focus on innovation and excellence.
- Why this job: Be the key contact for customers and help shape their experience with us.
- Qualifications: Strong communication skills and a customer-centric mindset are essential.
The predicted salary is between 25000 - 30000 £ per year.
What You Can Expect:
We are recruiting for a Customer Solutions Administrator. Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. A key role within the Manchester Branch, working closely with the Customer Solutions Supervisor. The individual within this role is responsible for managing customer accounts, ensuring excellent communication and service levels, resolving issues efficiently, and maintaining strong customer relationships.
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference. Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence. The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
What You Bring:
- Act as the main point of contact for assigned customer accounts.
- Manage customer booking and enquiries, including quoting, tracking, issue resolution, and status updates.
- Coordinate with internal departments (Sales, operations, transport, customs) to ensure the highest standard of service.
- Monitor and maintain service level agreements and client KPIs.
- Proactively communicate with clients regarding shipment status, service changes, or delays.
- Handle customer enquiries, complaints, and escalations professionally and promptly.
- Develop and maintain strong, long-term relationships with both internal and external stakeholders.
- Identify opportunities to improve service quality as well as establish potential for growth.
- Support the onboarding of new clients and ensure a smooth transition.
- Support with customer site visits, teams meetings, and regular communication over the telephone.
What you bring:
- Strong understanding of freight forwarding (knowledge of Road Freight is particularly valued).
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to prioritise tasks and manage time effectively.
- Have a customer-centric mindset with a focus on relationship management.
- Ability to work independently and collaboratively in a team environment.
- Internal TMS.
- Internal Quotation tool.
- Freight Portal.
- Excel.
- Analytical.
- Time management.
- Communication.
- Advanced IT skills inclusive of Microsoft Excel.
- Attention to detail.
- GCSE or equivalent in English and Math.
- Road freight background.
- Proven record of internal sales.
- Strong Customer Service.
Customer Solutions Administrator in Bradford employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Administrator in Bradford
✨Tip Number 1
Get to know the company inside out! Research Rhenus and understand their values, culture, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your communication skills! As a Customer Solutions Administrator, you'll need to be on top of your game when it comes to talking with clients and colleagues. Role-play common scenarios or questions you might face in the role to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and even lead to referrals, which can really help you land that job.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Solutions Administrator in Bradford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Solutions Administrator role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since communication is key in this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on showcasing your interpersonal skills!
Demonstrate Problem-Solving Abilities: In your application, share examples of how you've resolved customer issues in the past. We’re looking for proactive problem solvers who can handle challenges with ease, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our Rhenus community!
How to prepare for a job interview at Rhenus Logistics
✨Know Your Customer Service Basics
Before the interview, brush up on your customer service principles. Understand what it means to provide high-quality service and how to handle customer enquiries and complaints effectively. This will show that you’re not just familiar with the role but also passionate about delivering excellent service.
✨Familiarise Yourself with Freight Forwarding
Since a strong understanding of freight forwarding is crucial for this role, take some time to research the basics of road freight and logistics. Be prepared to discuss any relevant experience you have and how it can benefit the company. This knowledge will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific customer situations. Think of examples from your past experiences where you resolved issues or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Showcase Your Communication Skills
As a Customer Solutions Administrator, communication is key. During the interview, demonstrate your interpersonal skills by engaging with the interviewer. Ask questions, listen actively, and articulate your thoughts clearly. This will highlight your ability to build strong relationships with both customers and colleagues.