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For Companies At a Glance
- Tasks: Manage customer requests and ensure smooth order processing from start to finish.
- Company: Join a dynamic team in a fast-paced logistics environment.
- Benefits: Enjoy free drinks, parking, and continuous professional development.
- Why this job: Be part of a supportive team while sharpening your skills and advancing your career.
- Qualifications: 3 years of customer service experience and strong communication skills required.
- Other info: Flexible hours and opportunities for problem-solving in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Benefits
- Free Drinks (Tea & Coffee)
- Free Parking (First Come First Serve)
- Great Team
- Onboarding
- Continuous Training
- Sharpen your skills and advance your expertise with our professional development programs.
What you can expect
Responsibilities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and in line with team/department targets.
What you bring
Key Skills And Experience
- Minimum 3 years Customer Service experience in a similar role.
- Experience of working in a transport, logistics or Installations environment desirable.
- Meticulous attention to detail and a customer focused approach.
- Strong general level of education.
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint).
- Excellent demonstrable communication skills – written and verbal.
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times.
- Capable of working on own initiative, ability to problem solve and identify corrective actions.
Operations Coordinator in Ashford employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Coordinator in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. We all know someone who knows someone, so don’t be shy about asking for introductions or advice.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their operations and think about how your skills can help them deliver that professional and efficient service they pride themselves on.
✨Tip Number 3
Practice your communication skills! Whether it’s written or verbal, being able to articulate your thoughts clearly is key. We suggest doing mock interviews with friends or using online platforms to sharpen those skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace Operations Coordinator in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer requests or solved problems in the past. We love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Rhenus Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operations Coordinator. Familiarise yourself with managing requests, liaising with customers, and ensuring service delivery. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service background, prepare examples from your previous experience where you successfully handled customer enquiries or resolved issues. Highlight your meticulous attention to detail and how it contributed to a positive customer experience.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've had to troubleshoot problems quickly. Think of examples that showcase your ability to identify solutions and minimise impact on customers. This will demonstrate your capability to handle the fast-paced environment of logistics and installations.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the team dynamics, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company culture aligns with your values.
