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For Companies At a Glance
- Tasks: Manage customer requests and ensure efficient service delivery.
- Company: Join a dynamic team in a supportive and innovative environment.
- Benefits: Continuous training, team events, and flat hierarchies for quick decision-making.
- Why this job: Be part of a team that values your ideas and fosters creativity.
- Qualifications: 3 years of customer service experience and strong communication skills.
- Other info: Opportunity for career growth in a fast-paced logistics environment.
The predicted salary is between 30000 - 42000 £ per year.
Your Benefits
- Continuous Training: Sharpen your skills and advance your expertise with our professional development programs.
- Great Team: It’s truly the people that make the difference — and with us you’ll join the best team around.
- Flat Hierarchies: Get straight through to the decision-makers with our streamlined organizational structure.
- Room for Innovation: Turn your ideas into action in an environment that champions creativity and empowers you to lead change.
- Events: From team outings to holiday parties and networking events, we build strong connections by spending quality time together.
- Quick Decision Processes: Make things happen faster with streamlined processes that promote efficiency and effectiveness.
What you can expect
Ashford - Middlesex
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and line with team/department targets.
What you bring
Key Skills And Experience
- Minimum 3 years Customer Service experience in a similar role.
- Experience of working in a transport, logistics or Installations environment desirable.
- Meticulous attention to detail and a customer focused approach.
- Strong general level of education.
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint).
- Excellent demonstrable communication skills – written and verbal.
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times.
- Capable of working on own initiative, ability to problem solve and identify corrective actions.
Operations Co-Ordinator - Middlesex in Ashford employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-Ordinator - Middlesex in Ashford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your skills align with their needs. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your communication skills! Whether it's answering common interview questions or discussing your experience, being articulate and confident can make a huge difference. Consider doing mock interviews with friends or using online resources.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team and ready to take on the role of Operations Co-Ordinator.
We think you need these skills to ace Operations Co-Ordinator - Middlesex in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Operations Co-Ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us. Share specific examples of how you've tackled challenges in previous roles, especially in logistics or customer service.
Show Off Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Keep your language clear and professional, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Rhenus Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Co-Ordinator role. Familiarise yourself with the key responsibilities like managing deliveries and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service background, prepare examples from your past experiences where you've excelled in this area. Think about times when you resolved issues or went above and beyond for a customer, as these stories will highlight your suitability for the job.
✨Be Ready to Discuss Problem-Solving
The ability to troubleshoot and find solutions is crucial for this position. Prepare to discuss specific challenges you've faced in previous roles and how you overcame them. This will showcase your initiative and problem-solving skills, which are essential for an Operations Co-Ordinator.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
