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For Companies At a Glance
- Tasks: Coordinate deliveries and installations while solving operational challenges.
- Company: Join a dynamic team in a fast-paced, agile environment.
- Benefits: Enjoy a competitive salary, pension scheme, gym discounts, and exclusive perks.
- Why this job: Make a real impact by ensuring excellent customer service and operational excellence.
- Qualifications: 3 years of customer service experience and strong communication skills required.
- Other info: Great opportunities for career growth and a supportive team culture.
The predicted salary is between 24000 - 34000 £ per year.
Benefits
- Agile Environment - Embrace a dynamic work culture, where you and your team adapt quickly to meet evolving needs.
- Company Pension Scheme - Plan for your future with our comprehensive pension support.
- Exclusive Discounts - Enjoy exclusive perks: Our extensive partner network gives you access to special discounts with various providers.
- Great Team - It’s truly the people that make the difference — and with us you’ll join the best team around.
- Health & Sports - Prioritise your health with gym discounts, company runs, or dedicated health days.
- Quick Decision Processes - Make things happen faster with streamlined processes that promote efficiency and effectiveness.
Job Description
The Operations Coordinator is an integral role, pivotal to the success of the Business. The primary function of the role is to coordinate deliveries, installations and other delivery services for several key accounts. The Operations Coordinator is expected to take ownership of daily operational challenges, quickly identify solutions and implement appropriate action plans to overcome such daily operational scenarios. The Operations Coordinator will understand all elements of their customer accounts and embrace the ethos of achieving operational and customer service excellence. The salary for this position is £29,000 per annum.
Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and in line with team/department targets.
What you bring
- Minimum 3 years Customer Service experience in a similar role.
- Experience of working in a transport, logistics or Installations environment desirable.
- Meticulous attention to detail and a customer focused approach.
- Strong general level of education.
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint).
- Excellent demonstrable communication skills – written and verbal.
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times.
- Capable of working on own initiative, ability to problem solve and identify corrective actions.
Operations Co-Ordinator in Ashford employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-Ordinator in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for an Operations Coordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common questions related to operations and customer service. We recommend doing mock interviews with friends or family to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled operational challenges in the past. This will demonstrate your ability to take ownership and deliver results.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining our fantastic team and enjoying all the perks we offer!
We think you need these skills to ace Operations Co-Ordinator in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Operations Coordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience aligns with our dynamic work culture. Keep it engaging and personal, so we get a sense of who you are.
Showcase Problem-Solving Skills: In your application, don’t forget to mention specific examples where you've tackled operational challenges. We love seeing how you’ve identified solutions in past roles, as this is key for the Operations Coordinator position.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any updates. Plus, it’s super easy to do!
How to prepare for a job interview at Rhenus Logistics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Coordinator role. Familiarise yourself with the key responsibilities like managing deliveries and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Problem-Solving Skills
Since the role involves troubleshooting and identifying solutions, prepare examples from your past experience where you've successfully resolved operational challenges. Be ready to discuss how you took ownership of a situation and what actions you implemented to overcome it.
✨Highlight Your Customer Service Experience
With a minimum of 3 years in customer service required, be prepared to share specific instances where you provided exceptional service. Discuss how you kept customers updated and managed their expectations, as this aligns perfectly with the job's focus on customer service excellence.
✨Demonstrate Team Spirit
The company values teamwork, so be sure to convey your ability to work well with others. Share examples of how you've supported team members in the past and how you can contribute to creating a positive work environment. A flexible, positive attitude will go a long way!
