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- Tasks: Manage delivery requests and keep customers updated throughout their order journey.
- Company: Dynamic logistics company based in Ashford, focused on customer satisfaction.
- Benefits: Flexible hours, supportive team environment, and opportunities for growth.
- Why this job: Join a vibrant team and make a difference in customer experiences.
- Qualifications: 3 years of customer service experience and strong IT skills required.
- Other info: Fast-paced role with flexibility needed during busy periods.
The predicted salary is between 30000 - 42000 £ per year.
A logistics company in Ashford is seeking a Customer Service Representative. The role involves managing delivery requests, booking jobs, and maintaining contact with customers throughout their order lifecycle.
Ideal candidates will have at least 3 years of customer service experience, strong IT skills, and a detail-oriented approach. This position supports a dynamic team and requires flexibility during peak times.
Customer-Focused Operations & Logistics Coordinator in Ashford employer: Rhenus Logistics
Contact Detail:
Rhenus Logistics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer-Focused Operations & Logistics Coordinator in Ashford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations that might come up in the role. Being prepared will boost your confidence and show that you’re ready for anything.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer-Focused Operations & Logistics Coordinator in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant logistics skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Showcase Your IT Skills: Since strong IT skills are a must for this role, make sure to mention any software or tools you’re familiar with. We appreciate candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Rhenus Logistics
✨Know Your Customer Service Stuff
Make sure you brush up on your customer service experience. Be ready to share specific examples of how you've handled delivery requests or resolved customer issues in the past. This will show that you understand the role and can bring valuable skills to the team.
✨Show Off Your IT Skills
Since strong IT skills are a must, be prepared to discuss the software and tools you've used in previous roles. If you have experience with logistics software or CRM systems, highlight that! It’ll demonstrate your ability to adapt quickly to their systems.
✨Flexibility is Key
This role requires flexibility during peak times, so think of examples where you've successfully managed your time and adapted to changing demands. Share how you prioritised tasks or handled unexpected challenges in a fast-paced environment.
✨Engage with the Team Spirit
As this position supports a dynamic team, show your enthusiasm for collaboration. Prepare to discuss how you’ve worked effectively within a team before, and maybe even mention a time when you helped boost team morale or efficiency.
