At a Glance
- Tasks: Manage customer requests and ensure smooth delivery processes.
- Company: Join a dynamic team in the logistics and transport sector.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Fast-paced role with a focus on teamwork and problem-solving.
- Why this job: Be the key link between customers and services, making a real difference.
- Qualifications: 3 years of customer service experience and strong communication skills.
The predicted salary is between 23850 - 29150 £ per year.
What You Can Expect:
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and in line with team/department targets.
What You Bring:
- Minimum 3 years Customer Service experience in a similar role.
- Experience of working in a transport, logistics or Installations environment desirable.
- Meticulous attention to detail and a customer focused approach.
- Strong general level of education.
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint).
- Excellent demonstrable communication skills – written and verbal.
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times.
- Capable of working on own initiative, ability to problem solve and identify corrective actions.
OPERATIONS CO-ORDINATOR in Ashford employer: Rhenus High Tech Limited
At Rhenus, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our enhanced pension scheme, comprehensive health support, and access to exclusive discounts ensure that our team members feel valued and secure in their roles. Located in Ashford, our dynamic environment fosters collaboration and innovation, allowing you to thrive while making a meaningful impact in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land OPERATIONS CO-ORDINATOR in Ashford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Rhenus High Tech Limited and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Rhenus High Tech Limited!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Rhenus High Tech Limited keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace OPERATIONS CO-ORDINATOR in Ashford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Rhenus High Tech Limited:This is your chance to really connect with the team at Rhenus High Tech Limited. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Rhenus High Tech Limited
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Rhenus High Tech Limited.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Rhenus High Tech Limited that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Rhenus High Tech Limited. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
