At Rhenus, every role makes a difference, and our UK Transport Customer Solutions Operators are no exception. Acting as the link between our drivers, customers and operational teams, you'll play a vital role in delivering reliable service while keeping safety, efficiency and compliance at the forefront. If you enjoy taking ownership, solving problems and making a positive impact every day, you'll find plenty of opportunities to grow and succeed with us.
You Make Things Happen
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as Top Employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact and grow alongside a team of passionate people who are dedicated to making a difference.
#empoweredbyyou
Main duties: to include, but not limited to:
- Create efficient daily and weekly transport plans for company vehicles and subcontractors
- Allocate drivers, vehicles, and routes in line with customer requirements and operational constraints
- Monitor live progress and adjust plans proactively to manage delays, breakdowns, or customer changes
- Ensure optimal vehicle fill, route efficiency, and cost control
- Act as the main point of contact for drivers during shifts
- Communicate clear instructions, updates, and expectations
- Liaise with warehouse, customer service, and external partners to ensure smooth loading and delivery
- Ensure all plans comply with UK Working Time Directive, and O‑Licence requirements
- Monitor driver infringements and support corrective actions
- Maintain accurate records for audits and internal reporting
- Support the Transport Manager with incident reporting and investigations
- Provide timely updates to customers on delivery status, delays, or issues
- Build strong working relationships with key customer contacts
- Ensure service levels are met and exceeded wherever possible
- Use TMS/telematics systems to plan, track, and update transport activity
- Maintain accurate data for KPI reporting (OTIF, utilisation, empty running, etc.)
- Support cost control through efficient planning and reduction of waste
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UK Transport Customer Solutions Operator in Bradford employer: Rhenus Group
Rhenus Group is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Accounts Receivable team. With a strong focus on employee growth and development, we provide opportunities for leadership and process improvement while supporting a healthy work-life balance through hybrid working arrangements across the UK and Ireland.
