- Manage requests for deliveries, collections, relocations and installations for key customers
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database
- Understand the specific requirements of key customers - internal process, customer product etc.
- Provide quotations to customers on request
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle
- Take ownership of orders from end to end
- Ensure a professional and efficient service is delivered at all times
- Order services as required from third party suppliers in relation to customer’s requirements
- Troubleshoot problems quickly and identify solutions to minimise impact to customer
- Deal with ad-hoc customer enquiries by phone and e-mail
- Assist team members as required and provide support to team leader as directed
- Work with internal staff to ensure a professional and efficient service delivery
- Deal with ad-hoc customer enquiries - quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level)
- Ensure 100% job file accuracy before passing to accounts team
- Manage team mail box activity efficiently and line with team/department targets
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OPERATIONS CO-ORDINATOR in Ashford employer: Rhenus Group
Rhenus Group is an excellent employer, offering a dynamic work environment that fosters collaboration and innovation within the Accounts Receivable team. With a strong focus on employee growth and development, we provide opportunities for leadership and process improvement while supporting a healthy work-life balance through hybrid working arrangements across the UK and Ireland.
