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For Companies At a Glance
- Tasks: Manage customer requests and ensure smooth delivery processes.
- Company: Dynamic logistics company focused on customer satisfaction.
- Benefits: Competitive salary, flexible hours, and opportunities for growth.
- Other info: Fast-paced environment with a focus on teamwork and efficiency.
- Why this job: Join a team where your problem-solving skills make a real difference.
- Qualifications: 3 years in customer service, strong communication, and IT skills.
The predicted salary is between 30000 - 40000 £ per year.
What You Can Expect:
- Main Activities
- Manage requests for deliveries, collections, relocations and installations for key customers.
- Book jobs for customers on internal system, raise relevant paperwork and maintain up to date information on the company database.
- Understand the specific requirements of key customers – internal process, customer product etc.
- Provide quotations to customers on request.
- Liaise with customers, keeping them constantly updated during all stages of the order lifecycle.
- Take ownership of orders from end to end.
- Ensure a professional and efficient service is delivered at all times.
- Order services as required from third party suppliers in relation to customer’s requirements.
- Troubleshoot problems quickly and identify solutions to minimise impact to customer.
- Deal with ad-hoc customer enquiries by phone and e-mail.
- Assist team members as required and provide support to team leader as directed.
- Work with internal staff to ensure a professional and efficient service delivery.
- Deal with ad-hoc customer enquiries – quotes, reports, inventory management etc.
- Sign off supplier purchase orders (to agreed sign off level).
- Ensure 100% job file accuracy before passing to accounts team.
- Manage team mail box activity efficiently and in line with team/department targets.
What You Bring:
- Key Skills and Experience
- Minimum 3 years Customer Service experience in a similar role.
- Experience of working in a transport, logistics or Installations environment desirable.
- Meticulous attention to detail and a customer focused approach.
- Strong general level of education.
- IT literate, competent user of Microsoft office applications (Excel, Word, PowerPoint).
- Excellent demonstrable communication skills – written and verbal.
- Strong team player with a flexible positive attitude – will need to work extended hours at peak times.
- Capable of working on own initiative, ability to problem solve and identify corrective actions.
Operations Co-Ordinator in Ashford employer: Rhenus Group
Contact Detail:
Rhenus Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Co-Ordinator in Ashford
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and transport sectors. You never know who might have a lead on an Operations Co-Ordinator role or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its key customers. Understand their processes and products so you can show off your customer service experience and how it aligns with their needs.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Operations Co-Ordinator in Ashford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills that match the Operations Co-Ordinator role. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how your experience aligns with our needs. Keep it professional but let your personality come through – we love a bit of character!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re keen on candidates who can troubleshoot effectively and keep things running smoothly, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Rhenus Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Operations Co-Ordinator role. Familiarise yourself with the key activities listed in the job description, such as managing deliveries and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role requires a strong customer service background, prepare examples from your previous experience where you've excelled in this area. Think about specific situations where you managed customer enquiries or resolved issues effectively, and be ready to discuss these during the interview.
✨Demonstrate Problem-Solving Abilities
The ability to troubleshoot problems quickly is crucial for this position. Prepare to discuss instances where you've identified solutions to challenges in your past roles. Highlight your thought process and how your actions minimised impact on customers, showcasing your proactive approach.
✨Be Ready to Discuss Teamwork
As a team player, it's important to convey your collaborative spirit. Think of examples where you've supported team members or worked together to achieve a common goal. This will illustrate your flexible attitude and commitment to delivering a professional service, which is key for the Operations Co-Ordinator role.