Support Department Manager in Newport

REUK manufactures Driver Vision and Situational Awareness cameras for Armoured platforms. They are sold and fitted to platforms across the UK and Europe, and beyond to global customers. This is both a strategic and day-to-day role of key importance to the business. REUK business growth is very strong, and the need to turn our current reactive support department into a Value Stream creating value for both the business and our customers/partners is critical over the next 6 to 9 months. With production volumes planning to increase by 400% over the next 3 years, we are starting to offer extended warranty contracts and undertake out of warranty repairs.

Responsibilities & Tasks

• Safety & Compliance
• Team Leadership
• Team Management
• Service Delivery
• Hands-on Technical Work
• KPI and Performance Tracking
• Quality Customer Engagement

Skills & Experience Required

• 5 years relevant experience in efficiently running a Service Department and FSR teams within the Defence industry or a similarly highly regulated industry
• Proven experience running trade qualified service/maintenance teams in associated equipment area
• Ability to manage and preserve technical equipment
• Ensure company procedures and safety guidelines are followed by customer service representatives
• Ability to interpret technical information, documentation, in-service reports and test results
• Develop and maintain preventive maintenance procedures
• Diagnose and troubleshoot service-related issues
• Able to prepare and maintain service-related documentation
• Experience and familiarity of working within a matrix organisational structure with a corporate driven environment, health & safety programme
• Creative problem-solving & strong analytical skills

Qualifications

• Technical degree or certification, or proven and relevant equivalence
• High computer literacy skills, MS Office Suite, Excel and demonstrated experience work SAP (preferred)
• Full Driving licence (inc C) as UK and European travel will be required for this role

Leadership Personal Attributes

• Strong leader in field service or technical/engineering teams, setting high standards, with a calm and systematic approach to problem solving
• Strong team management
• Able to plan, organise, resource, troubleshoot, set and operate within plan
• Ability to build strong relationship and trust with employees and managers
• Ability to drive accountability in direct and non-direct reports
• Willingness and ability to travel to customer sites (including military bases) across UK and Europe (regularly) and beyond internationally (rarely)
• Ability to communicate and provide technical advice in both written and oral formats with a target audience ranging from the end user to Executives; tactical to strategic mindset
• Must hold or be eligible to obtain an UK Security Clearance to Security Check (SC) level
• Commitment to safety (HSE) and quality standards

Our inclusive culture

Rheinmetall fosters a culture of equality, fairness, diversity and inclusion for all our employees and provides a safe and secure work environment where everyone can feel comfortable and supported to bring their unique self to work every day. We know that when people from diverse backgrounds and different points of view work together, we create the most value - for our clients, our people and our community. If you don't think you quite meet all of the requirements of the position, we'd still love to hear from you.

What We Offer You

• 25 Days holiday plus Bank holidays (increasing with service)
• The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday
• 4-times Death-in-Service Benefit (after 3 months of service)
• BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)
• Long Service Rewards
• Employer Pension contributions of 6.8%
• Salary sacrifice scheme for Cycle to Work
• Discounted Ferry Bookings
• Discounted Gym Membership
• Bi-Monthly on-site massages
• Excellent Training Opportunities
• Recommend a friend scheme
• Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop
• Staff social events throughout the year
• Recognition for your work

Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years. To apply, please send your CV to hr_reuk@rheinmetall.com.