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- Tasks: Lead a dynamic support team and enhance service delivery in a growing tech environment.
- Company: REUK, a leader in Driver Vision and Situational Awareness technology for Armoured platforms.
- Benefits: 25 days holiday, flexible working, healthcare, and excellent training opportunities.
- Why this job: Join a fast-growing company and make a real impact in the defence industry.
- Qualifications: 5 years experience in service management and a technical degree or equivalent.
- Other info: Inclusive culture with strong support for diverse backgrounds and career growth.
The predicted salary is between 36000 - 60000 £ per year.
REUK manufactures Driver Vision and Situational Awareness cameras for Armoured platforms. They are sold and fitted to platforms across the UK and Europe, and beyond to global customers. This is both a strategic and day-to-day role of key importance to the business. REUK business growth is very strong, and the need to turn our current reactive support department into a Value Stream creating value for both the business and our customers/partners is critical over the next 6 to 9 months. With production volumes planning to increase by 400% over the next 3 years, we are starting to offer extended warranty contracts and undertake out of warranty repairs.
Responsibilities & Tasks
- Safety & Compliance
- Team Leadership
- Team Management
- Service Delivery
- Hands-on Technical Work
- KPI and Performance Tracking
- Quality Customer Engagement
Skills & Experience Required
- 5 years relevant experience in efficiently running a Service Department and FSR teams within the Defence industry or a similarly highly regulated industry
- Proven experience running trade qualified service/maintenance teams in associated equipment area
- Ability to manage and preserve technical equipment
- Ensure company procedures and safety guidelines are followed by customer service representatives
- Ability to interpret technical information, documentation, in-service reports and test results
- Develop and maintain preventive maintenance procedures
- Diagnose and troubleshoot service-related issues
- Able to prepare and maintain service-related documentation
- Experience and familiarity of working within a matrix organisational structure with a corporate driven environment, health & safety programme
- Creative problem-solving & strong analytical skills
Qualifications
- Technical degree or certification, or proven and relevant equivalence
- High computer literacy skills, MS Office Suite, Excel and demonstrated experience work SAP (preferred)
- Full Driving licence (inc C) as UK and European travel will be required for this role
Leadership Personal Attributes
- Strong leader in field service or technical/engineering teams, setting high standards, with a calm and systematic approach to problem solving
- Strong team management
- Able to plan, organise, resource, troubleshoot, set and operate within plan
- Ability to build strong relationship and trust with employees and managers
- Ability to drive accountability in direct and non-direct reports
- Willingness and ability to travel to customer sites (including military bases) across UK and Europe (regularly) and beyond internationally (rarely)
- Ability to communicate and provide technical advice in both written and oral formats with a target audience ranging from the end user to Executives; tactical to strategic mindset
- Must hold or be eligible to obtain an UK Security Clearance to Security Check (SC) level
- Commitment to safety (HSE) and quality standards
Our inclusive culture
Rheinmetall fosters a culture of equality, fairness, diversity and inclusion for all our employees and provides a safe and secure work environment where everyone can feel comfortable and supported to bring their unique self to work every day. We know that when people from diverse backgrounds and different points of view work together, we create the most value - for our clients, our people and our community. If you don't think you quite meet all of the requirements of the position, we'd still love to hear from you.
What We Offer You
We want REUK to be the employer you choose to build your career with. We have lots of opportunity to grow as our business continues to grow. As a Disability Confident employer, we are committed to creating an inclusive and supportive workplace. We also proudly support the Armed Forces community and encourage applications from Veterans, Reservists, Cadet Force Adult Volunteers, and military spouses and partners. We are passionate about finding the right people to join us and we want you to be proud to work with us. Our vision is to become a recognised and respected solution provider while delivering high-technology, high reliability & high-quality products and systems.
25 Days holiday plus Bank holidays (increasing with service)
The opportunity to work flexibly and to work your contracted hours over the week so that you can enjoy an early finish on a Friday.
4-times Death-in-Service Benefit (after 3 months of service)
BUPA Healthcare & Dental-Care Insurance (after successful completion of probationary period)
Long Service Rewards
Employer Pension contributions of 6.8%
Salary sacrifice scheme for Cycle to Work
Discounted Ferry Bookings
Discounted Gym Membership
Bi-Monthly on-site massages
Excellent Training Opportunities
Recommend a friend scheme
Excellent canteen facilities with a state-of-the-art kitchen, pool table and tuck shop
Staff social events throughout the year
Recognition for your work
Due to our pre-employment checks, we require applicants to have lived in the UK for at least 5 years.
To apply, please send your CV to hr_reuk@rheinmetall.com.
Support Department Manager in Newport-On-Tay employer: Rheinmetall
Contact Detail:
Rheinmetall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Department Manager in Newport-On-Tay
✨Tip Number 1
Network like a pro! Reach out to your connections in the defence industry and let them know you're on the lookout for opportunities. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Knowing about REUK's Driver Vision and Situational Awareness cameras will show you're genuinely interested and ready to contribute to their growth.
✨Tip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled challenges in previous roles, especially in service delivery or team management. This will highlight your ability to drive accountability and lead effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our inclusive culture and contributing to our mission.
We think you need these skills to ace Support Department Manager in Newport-On-Tay
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your relevant experience in running service departments, especially in the Defence industry, to catch our eye!
Showcase Your Leadership Skills: Since this role involves team management, don’t forget to include examples of how you've successfully led teams in the past. We love to see strong leaders who can inspire and drive accountability.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to describe your technical expertise and problem-solving abilities. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Rheinmetall
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to service departments and the defence industry. Be ready to discuss your experience with managing service teams and how you've tackled challenges in a highly regulated environment.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership style and how you've successfully managed teams. Think about times when you set high standards or resolved conflicts, as these will demonstrate your ability to lead effectively.
✨Understand the Company Culture
Familiarise yourself with REUK's commitment to diversity and inclusion. Be ready to discuss how you can contribute to this culture and support their vision of becoming a respected solution provider.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's future plans, especially regarding the growth of the service department. This shows your genuine interest and helps you assess if the company aligns with your career goals.
