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For Companies At a Glance
- Tasks: Provide top-notch customer support and handle repairs on-site with minimal supervision.
- Company: Join a growing company focused on delivering exceptional service in the automotive sector.
- Benefits: Competitive salary, 25 days holiday, private medical cover, and flexible working hours.
- Other info: Exciting growth opportunities and a chance to develop your skills in a supportive environment.
- Why this job: Be part of a dynamic team and make a real difference in customer satisfaction.
- Qualifications: Experience as a heavy goods vehicle technician and familiarity with computer diagnostics required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a motivated Field Service Representative that can work with little direction to ensure high quality of customer service. The goal is to maximise customer commitment and the prosperity of business by producing results in a timely manner. This key role delivers day‑to‑day support to RMMV-UK repairs activity.
Position Responsibilities
- Undertake all customer support tasks in external facilities
- Operate efficiently to conclude all on site installation, repair, maintenance and test activities
- Guarantee that the work progress accurately follows the agenda
- Perform troubleshooting and strive to resolve issues
- Produce frequent and analytical service reports
- Operate vehicle in a safely manner and use field automation systems
- Adhere to company’s given rules and regulations
- Team up with colleagues and pass on important information
- Discern customer needs and offer advice or recommendations
- Formulate relationships of trust with customers
Key Competencies
- Ability to manage and preserve technical equipment
- Ability to easily acclimate to modified schedules and shifts
- Accustomed to using mobile tools and applications
- Ensure company procedures and safety guidelines are followed by customer service representatives
- Develop and maintain preventive maintenance procedures
- Diagnose and troubleshoot service related issues
- Interact with customers periodically for warranty/service calls, upgrade programs, etc.
- Able to prepare and maintain service related documentation
Communication
- Display the ability to communicate effectively in a variety of settings and can assimilate complex instructions easily
- Ability to communicate with all levels of management and staff to establish productive relationships; superior consultation, diplomacy, influencing and negotiating skills; ability to explain complex concepts in layman's language
Teamwork
- Promote collaboration and facilitates teamwork across the organisation and its external service providers; is tactful, diplomatic and works with integrity, honesty and respect for others
Client Orientation
- Display exceptional listening and analytical skills to understand clients' needs and concerns and the ability to respond promptly and effectively to these needs
Strategic Thinking and Decisive Judgment
- Demonstrate a proven ability to act on business decisions; ability to analyse issues and use logic and reasoning to identify strengths and weaknesses of alternative solutions, conclusions and approaches to problems
Drive for Results
- Demonstrate a high level of self-motivation and standards with the ability to multi‑task; balancing "analysis" with "doing".
Organisation and Planning
- Demonstrate proven ability and knowledge to set and achieve your own goals and prioritise work to meet deadlines
What Qualifications You Should Have
- Proven experience as a heavy goods vehicle technician
- Proven experience as a Field Service Representative
- Familiarity with computer diagnostics and electronic control systems
- Experience with UK MoD MAN vehicle fleet
- Able to conduct risk assessments
- Technical degree or certification
- IT literate and familiar with Microsoft Office Suite Word and proven Excel skills
- Driving licence (inc C+E) as UK travel will be required for this role
What We Offer You
- A competitive salary, that also includes an annual incentive based on your performance in the role
- 25 days holiday and the option to buy a further 5 days
- Match contribution pension scheme
- Private Medical cover
- Salary sacrifice benefits such as cycle to work
- Electronic Vehicle Scheme
- Flexible working hours and location split between home and office
- An opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth
Field Support Representative in Almondsbury employer: Rheinmetall
Contact Detail:
Rheinmetall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Support Representative in Almondsbury
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Field Support Representative role.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and technical troubleshooting. We want you to feel confident and ready to showcase your skills!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Field Support Representative in Almondsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Field Support Representative role. Highlight your experience with heavy goods vehicles and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background makes you a perfect fit for this role. We love seeing genuine enthusiasm!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re looking for someone who can troubleshoot effectively and keep things running smoothly, so don’t hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Rheinmetall
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially regarding heavy goods vehicles and the UK MoD MAN vehicle fleet. Be ready to discuss your hands-on experience and how you've tackled troubleshooting in the past.
✨Showcase Your Customer Service Skills
Since this role is all about customer commitment, prepare examples of how you've built trust with clients and resolved their issues. Think of specific situations where your communication skills made a difference.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to adapt to changing schedules and priorities. Prepare to share instances where you've successfully managed multiple tasks while maintaining high standards of service.
✨Demonstrate Team Spirit
This position requires collaboration, so be prepared to talk about how you've worked effectively within a team. Highlight any experiences where you’ve shared important information or supported colleagues in achieving common goals.