1st line IT Support Engineer

A vacancy has arisen for a 1st Line IT Support Engineer to join the growing Rheinmetall Defence UK (RDUK) team based at our Bristol location. The business is seeking an energetic, self-motivated individual willing to assume a wide range of responsibilities within a dynamic and evolving environment.

Reporting directly to the IT Support Manager, you will provide vital technical support for the ongoing and expanding day-to-day IT needs of the business. This strategic role provides the 1st line technical skills required to support this transition and drive the long-term growth of our Information Management & Technology (IM&T) division. The primary location for this role is our Bristol head office, with occasional UK travel required to support our other group sites.

Position Responsibilities:

• Initial Point Of Contact: Act as the initial contact for local IT issues, providing initial troubleshooting and low level fixes, and supporting escalations as required.
• Bristol Site Support: Help manage and maintain the primary IT infrastructure, server rooms, and localized hardware & software assets at the Bristol office.
• Cross-Site Mobility: Travel occasionally to secondary Rheinmetall Defence UK facilities to support deployments, upgrades, and local infrastructure projects.
• Continuous Improvement: Identify operational bottlenecks and proactively implement modern IT solutions to support a rapidly expanding user base.

WHAT QUALIFICATIONS YOU SHOULD HAVE

Required Experience & Qualifications:

• Technical Expertise: Strong background operating in 1st line systems administration, or infrastructure support role.
• Core Technology Stack: Knowledge of Microsoft 365 environments, Windows, Active Directory, Group Policy, Cloud systems and Intune.
• Vetting & Security: Must hold, or be fully eligible to obtain, UK Security Check (SC) clearance to handle sensitive defence sector data.
• ITIL experience with Service now or similar ITSM platform.
• Personal Attributes: High energy, strong self-motivation, and a flexible mindset to handle diverse responsibilities in an evolving environment.
• Licensing: Full UK driving licence to facilitate required business travel between corporate sites.

Key Competencies:

• Help develop and maintain core IT processes and policies which comply with all internal guidelines and security requirements.
• Ensure adherence to policies, processes, procedures and best practice throughout the delivery of IT services. Including educating users to comply with these and cyber security rules.
• Experience managing and supporting: Applications, Entra / Azure / Microsoft Intune, Power Platform, Automation / Optimisation, Security stack, SharePoint, 365 Environments, Teams, Exchange Online, AI Integration Service Now.

Experience & Educational Requirements:

• Strong IT Background including demonstrable experience and knowledge within an IT department or MSP. Ideally with corporate IT experience.
• Excellent relationship management skills with the ability to engage, negotiate and manage key stakeholders and suppliers.

WHAT WE OFFER YOU

An opportunity to join the company at a really exciting time of growth and an opportunity to develop this key role in support of that growth. A competitive salary, that also includes an annual incentive based on performance in the role, 25 days holiday and the option to buy a further 5 days, matched contribution pension scheme, private medical cover, salary sacrifice benefits such as cycle to work and EV scheme, flexible working hours and location split between home and office.