What You Can Expect :
- Client Relationship Management: Act as the dedicated point of contact for clients, providing regular shipping updates and resolving concerns proactively.
- Onboarding & Retention: Guide new clients smoothly through onboarding processes and maintain high service standards to drive account retention
- Tracking and Support: Monitor shipments in transit and update clients on delivery progress.
- Risk Management: Arrange cargo insurance and handle claims for lost or damaged goods
- Documentation Management: Verify the commercial invoices and request for all import/export paperwork to be raised
- Rate Negotiation: Negotiate prices and book cargo space with transport carriers and in our internal systems
- Proof of Delivery (POD) Management: Collect, verify, and log Proof of Delivery (POD) documents promptly to trigger client billing and close out files.
What You Bring:
- Organization: Ability to track multiple shipments and schedules at the same time.
- Communication: Clear contact with clients, overseas partners, and carriers.
- Solving: Quick fixes for delayed cargo, route changes, or customs holds.
- Computer Literacy: Skill in using modern logistics and tracking software
- Minimum 1 year's experience in European Road Freight
- Customer service skills
- Proficient in Math and English
- Other languages beneficial
- Proficient in Microsoft office (Word / Excel / Teams)
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Road Freight Co-ordinator employer: rhe
Rhenus is an exceptional employer that prioritises employee development and fosters a collaborative work culture within its Shared Services Organisation. As an Order-to-Cash Lead, you will benefit from comprehensive training opportunities, regular performance reviews, and the chance to implement best practices that enhance efficiency across the UK & Ireland portfolios. Join us in a dynamic environment where your contributions are valued and rewarded.
