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- Tasks: Welcome patients, manage bookings, and ensure a tidy reception area.
- Company: Join Pacific Radiology, New Zealand’s leading radiology services provider.
- Benefits: Enjoy a great work-life balance with weekdays off and competitive pay.
- Other info: Dynamic role in Christchurch with opportunities for personal growth and community impact.
- Why this job: Make a real difference in patient care while enjoying a vibrant city life.
- Qualifications: 2+ years in customer service or medical reception; strong communication skills required.
The predicted salary is between 24000 - 36000 £ per year.
If you’re kind, caring & wanting to work in the health care industry then this part time (25.5 hrs a week) Medical Receptionist role could be for you.
Are you someone that puts 100% into providing brilliant customer service and making a difference in their role? We are looking for a Medical Receptionist to effectively interact with patients, referrers, funders and the public in a prompt and professional manner. Ideally, you will have had previous Medical Reception, or customer service experience in a scheduling environment, or similar front‑line customer contact role. This is a great work‑life balance role being part time (25.5 hrs a week) working Tuesday & Wednesday at Riccarton, and Thursday & Friday at the After Hours Centre.
Pacific Radiology is New Zealand’s leading radiology services provider. We are focused on providing our patients with world class imaging, reporting and contract services within their own communities in New Zealand. We’re proudly supported by our radiologists, whose focus is on providing world‑class radiology, delivered locally.
What we are looking for:
We are looking for someone with previous customer service experience in a medical reception, office administration, or similar front‑line customer contact role. We are after someone who is the right fit for our culture and professional practice standards and can use their initiative in handling a range of situations. Ideally you will have strong communication skills with the ability to build empathy and rapport with patients and referrers quickly.
In the role you would:
- Welcome patients and callers while determining and fulfilling their needs including arranging bookings and providing appointment information
- Coordinate the booking of any imaging appointments or lists as required
- Ensuring reception and patient waiting area is properly maintained and the area is always clean and tidy
- Checking patients details and accurately inputting information into company systems
- Ensuring patients are aware of cost of examination and processing payments
- Liaising with clinical staff to ensure appointments run to schedule
- Facilitating any further action required to complete the patient’s visit
Skills and experience:
- Professional Experience: 2+ years in a professional administrator role and/or customer service
- Tech‑Savvy: Proficient in Microsoft Office and quick to learn new computer systems
- Organisational Skills: Exceptional organisational and time‑management abilities.
- Customer Service Excellence: Deliver outstanding customer service with exemplary interpersonal skills.
If you are interested in being considered for this great part time work‑life balance opportunity, please submit your CV and accompanying covering letter now.
Please note, appointment to this position will be conditional on a satisfactory Police vetting and risk assessment as per the Children’s Act 2014.
We will be reviewing applications as they are received so advertising may close earlier, do not delay and apply now!
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Medical Receptionist employer: RHCNZ Medical Imaging Group
Contact Detail:
RHCNZ Medical Imaging Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Pacific Radiology. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service scenarios! Since this role is all about interacting with patients and referrers, think of some common situations you might face. Role-play these with a friend or family member to build your confidence and communication skills.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can set the tone for a positive interaction and show that you take the opportunity seriously.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and medical reception. We want to see how your skills match what we're looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team and how you can contribute to providing brilliant customer service. Keep it friendly and professional, just like us!
Show Off Your Communication Skills: Since strong communication is key in this role, make sure your application reflects that. Use clear and concise language, and don’t forget to demonstrate your ability to build rapport with patients and referrers.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity. Don’t wait too long – we’re reviewing applications as they come in!
How to prepare for a job interview at RHCNZ Medical Imaging Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Medical Receptionist. Familiarise yourself with common tasks like booking appointments and handling patient inquiries. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experience where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your skills.
✨Practice Your Communication
Strong communication skills are key in this role. Practice speaking clearly and confidently about your experiences. You might even want to do a mock interview with a friend to get comfortable discussing your background and how it relates to the job.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. This could be about the team culture or how they measure success in the role. It shows that you're engaged and serious about the position.