At a Glance
- Tasks: Lead service delivery for innovative projects in engineering and manufacturing.
- Company: Join Rhames Ltd, a top UK electro-mechanical specialist.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for professional development.
- Why this job: Make a real impact in the waste water, pharmaceutical, and brewing industries.
- Qualifications: Experience in service delivery and strong leadership skills required.
The predicted salary is between 56059 - 68517 £ per year.
Rhames Ltd are one of the UKs leading electro mechanical specialist within the waste water, pharmaceutical and brewing industries. rhames operates from its centrally based headquarters in Nottingham providing clients with turn-key design, project management & manufacturing/ maintenance services.
We are looking for an experienced, self-motivated, forward-thinking individual to join our business as a Service Delivery Manager.
This role will be responsible for the end-to-end delivery of services across the PSE Division (Process Separation Equipment) , with overall responsibility for service standards, performance and outcomes across operational departments .
Key Responsibilities Own and lead the overall service delivery function , ensuring work is delivered safely, on time, within scope and to agreed quality standards.
Act as the primary point of accountability for service performance across the PSE division.
Be responsible for service delivery performance.
Develop and implement service delivery strategies aligned with business objectives.
- Provide direct line management to the PSE team, including performance management, development, resourcing and workload planning.
Ensure the PSE workshop operates efficiently, safely and in compliance with all regulatory, SHEQ and quality requirements.
Set objectives and KPIs for the PSE team and monitor performance against them.
Ensure processes are followed correctly, identify and provide (arrange) training where required.
Manage and promote a good, positive culture at all times within the team.
Work closely with Heads of Department to ensure consistent delivery methodologies, quality standards and customer outcomes .
Identify service delivery risks, gaps or inefficiencies across departments and lead corrective actions.
Support audits, inspections and compliance activities as required.
Act as a senior escalation point for service-related issues or customer concerns .
Maintain strong working relationships with internal stakeholders, customers and partners.
Ensure customer expectations are clearly understood, managed and met across all service delivery functions.
Define, track and report on service delivery KPIs, SLAs and operational performance metrics.
Identify opportunities to improve service processes, systems and ways of working.
Lead or support change initiatives aimed at improving efficiency, cost control and service quality.
Essential
Proven experience in service delivery or operations management within an engineering, manufacturing or technical services environment.
Experience managing teams directly and working in a matrix management structure .
Strong leadership, communication and stakeholder management skills.
Ability to influence without direct authority.
Strong understanding of service quality, compliance and operational performance.
Desirable Background in PSE, CHP, manufacturing or similar technical disciplines.
Experience working closely with SHEQ and project teams.
Formal management or leadership qualifications.
Personal Attributes Highly organised and delivery-focused
Collaborative and confident communicator
Calm under pressure with strong problem-solving skills
Detail-oriented but commercially aware
Proactive, adaptable and improvement-driven
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Service Delivery Manager in Nottingham employer: Rhames Ltd
Join our dynamic team in Nottingham, where we pride ourselves on fostering a collaborative and innovative work culture. As a Fabricator Welder, you'll benefit from competitive salary sacrifice schemes, company events, and a robust pension plan, all while working in a supportive environment that encourages professional growth and development. With opportunities for overtime and a focus on quality craftsmanship, this role offers a rewarding career path for skilled individuals looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager in Nottingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Service Delivery Manager at Rhames Ltd!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Rhames Ltd or be willing to refer you for that Service Delivery Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Rhames Ltd who’s on the lookout for their next Service Delivery Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Service Delivery Manager role at Rhames Ltd!
We think you need these skills to ace Service Delivery Manager in Nottingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Rhames Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Rhames Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Rhames Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
