Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support learners with course information and manage applications in a busy environment.
- Company: Join Richmond and Hillcroft Adult and Community College, a hub for adult education in Surrey.
- Benefits: Enjoy a competitive salary and the chance to work in a vibrant community setting.
- Why this job: Be part of a supportive team that values excellent customer service and learner success.
- Qualifications: Strong admin skills and MS Office proficiency are essential; customer service experience is a plus.
- Other info: Work on campus with flexible hours, Monday to Saturday.
The predicted salary is between 22000 - 28000 £ per year.
Richmond and Hillcroft Adult and Community College is based in Richmond, Surrey, close to the High Street and Richmond Green. We offer a wide range of courses to adults in the local community and beyond.
This role is suitable for someone with experience of working as part of a busy team in a customer facing environment, always delivering excellent customer service. The Learner Services Administrator will support prospective and current learners to access learning through the provision of information, advice and guidance on courses, course requirements and eligibility, to process and manage student course applications and enrolments and to undertake a range of associated administrative duties.
The successful candidate will be required to work on campus on a rota basis on Monday-Thursday between 08:30 – 20:00 and on Friday-Saturday from 09:00 – 17:00.
Do you have strong administrative skills gained through working in a customer focussed workplace? We are looking to recruit someone with strong administrative experience, who is proficient in MS Office and able to deliver excellent customer service. This role will involve dealing with internal and external stakeholders face to face, via email and over the phone.
£25,997 to £28,022 (depending on experience)
Permanent
RHACC Richmond and Hillcroft Adult Community College
#J-18808-Ljbffr
Learner Services Administrator employer: RHACC Richmond and Hillcroft Adult Community College
Contact Detail:
RHACC Richmond and Hillcroft Adult Community College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learner Services Administrator
✨Tip Number 1
Familiarise yourself with the courses offered at Richmond and Hillcroft Adult and Community College. Understanding the range of courses will help you provide better information and guidance to prospective learners, showcasing your enthusiasm and knowledge during any interactions.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in this role. Think about how you would handle inquiries or complaints, as demonstrating your ability to manage these situations effectively can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of RHACC if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach and show that you’re a good fit for the team.
✨Tip Number 4
Prepare to discuss your experience with MS Office and any relevant administrative tasks you've handled in previous roles. Being able to articulate your proficiency and how it relates to the responsibilities of the Learner Services Administrator will demonstrate your readiness for the position.
We think you need these skills to ace Learner Services Administrator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and required skills for the Learner Services Administrator position. Tailor your application to highlight your relevant experience in customer service and administration.
Highlight Relevant Experience: In your CV and cover letter, emphasise your previous roles in customer-facing environments. Provide specific examples of how you delivered excellent customer service and managed administrative tasks effectively.
Showcase Your Skills: Make sure to mention your proficiency in MS Office and any other relevant software. If you have experience with managing course applications or working in educational settings, be sure to include that as well.
Craft a Compelling Cover Letter: Write a personalised cover letter that explains why you are a great fit for the role. Address your passion for supporting learners and your commitment to providing high-quality service, while also mentioning your ability to work on a rota basis.
How to prepare for a job interview at RHACC Richmond and Hillcroft Adult Community College
✨Showcase Your Customer Service Skills
Since the role involves a lot of interaction with learners, be prepared to discuss your previous customer service experiences. Share specific examples where you went above and beyond to assist customers, as this will demonstrate your commitment to excellent service.
✨Highlight Your Administrative Experience
Make sure to emphasise your administrative skills, particularly those gained in busy environments. Discuss any relevant software you’ve used, especially MS Office, and how you’ve managed multiple tasks efficiently.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific situations, such as dealing with a difficult learner or managing a high volume of applications. Practising these scenarios can help you articulate your thought process and problem-solving abilities.
✨Research the College and Its Courses
Familiarise yourself with Richmond and Hillcroft Adult and Community College and the courses they offer. This knowledge will not only help you answer questions more effectively but also show your genuine interest in the role and the institution.