At a Glance
- Tasks: Support customers with technical queries and solve electronic problems.
- Company: Join a dynamic team at RHA Recruitment Solutions in Northwich.
- Benefits: Competitive salary up to £35,000 and clear career progression.
- Other info: Great opportunity for growth in Technical Sales or Applications Engineering.
- Why this job: Be the go-to expert and influence product improvements while working hands-on.
- Qualifications: Recent graduate in Electronics or related field with strong communication skills.
The predicted salary is between 35000 - 35000 € per year.
RHA Recruitment Solutions Limited is looking for a confident, self‑starting Technical Sales Support Engineer to join our team and play a key role in supporting existing products, new enquiries, and customer technical needs. If you’re an original thinker with a solid grounding in analogue and digital electronics, and you enjoy speaking with people as much as solving technical problems, this role will suit you perfectly. You’ll become a go‑to expert on our full range of electronic instruments, supporting customers, internal teams, and contributing to new product testing and hands‑on electronics work.
Duties will include, but not be limited to:
- Provide technical support to customers via phone, email and online ticketing systems.
- Diagnose and resolve hardware and software issues quickly to minimise downtime.
- Collaborate with engineering and service teams to escalate and resolve complex technical problems.
- Maintain accurate technical documentation in line with ISO 9000 requirements.
- Conduct root‑cause analysis and develop preventative solutions for recurring issues.
- Deliver technical training and guidance to customers and internal staff.
- Prepare technical proposals, documentation and cost estimates to support sales activities.
- Act as the primary technical contact during sales, after‑sales and service interactions.
- Work closely with product development to communicate customer feedback and influence product improvements.
- Participate in industry events, trade shows, and training sessions to stay current with product developments.
- Support new instrument testing and perform hands‑on electronic work prior to product release.
What can you offer:
- A recent graduate (0–3 years) in Electronics, Electrical Engineering, Mechatronics, Physics or similar.
- Strong understanding of analogue and digital electronics.
- Confident communicator with an approachable, outgoing personality.
- Ability to explain technical concepts clearly to non‑technical users.
- A proactive, self‑starting mindset with strong problem‑solving skills.
- Comfortable working via phone, email, and ticketing systems.
- Strong organisational skills with the ability to maintain accurate documentation.
- Curiosity, initiative, and a desire to grow into a technical specialist.
This role would ideally suit a candidate with up to three years experience as it offers:
- Exposure to customers, engineering, and product development from day one.
- Hands‑on electronics work combined with customer‑facing technical problem‑solving.
- Opportunity to influence product improvements and future releases.
- Clear development path into Technical Sales, Applications Engineering, or Product Support.
Whilst this is a more junior/intermediate role, applications are invited from candidates of all levels interested in the above or similar positions. To apply or for further details, please contact RHA Recruitment Solutions.
Technical Sales Support Engineer in Northwich employer: RHA Recruitment Solutions
RHA Recruitment Solutions Limited is an excellent employer for those seeking a dynamic and supportive work environment in Northwich. With a strong focus on employee growth, the company offers clear development paths into Technical Sales, Applications Engineering, or Product Support, alongside hands-on experience with cutting-edge electronic instruments. The collaborative culture encourages original thinking and problem-solving, making it an ideal place for recent graduates to thrive and make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Sales Support Engineer in Northwich
✨Tip Number 1
Get to know the company inside out! Research their products, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm, making you stand out as a candidate.
✨Tip Number 2
Practice your technical explanations! Since you'll be dealing with both tech-savvy folks and non-technical users, being able to break down complex concepts into simple terms is key. Try explaining some of your favourite projects to friends or family.
✨Tip Number 3
Network like a pro! Attend industry events, trade shows, or even online webinars. Meeting people in the field can lead to valuable connections and insights that might just help you land that Technical Sales Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at RHA Recruitment Solutions.
We think you need these skills to ace Technical Sales Support Engineer in Northwich
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your understanding of analogue and digital electronics in your application. We want to see how your technical background aligns with the role, so don’t hold back on showcasing your knowledge!
Be Personable:Since this role involves a lot of communication, let your personality shine through in your written application. We’re looking for someone who can connect with customers and colleagues alike, so a friendly tone can go a long way!
Tailor Your Application:Take the time to customise your application for this specific role. Mention how your experiences relate to the duties listed in the job description, especially around providing technical support and problem-solving.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at RHA Recruitment Solutions
✨Know Your Electronics
Brush up on your knowledge of analogue and digital electronics. Be prepared to discuss specific concepts or projects you've worked on, as this will show your technical expertise and passion for the field.
✨Practice Your Communication Skills
Since this role involves explaining technical concepts to non-technical users, practice articulating complex ideas in simple terms. You might even want to do a mock interview with a friend to get comfortable with this.
✨Show Your Problem-Solving Mindset
Think of examples where you've diagnosed and resolved technical issues. Be ready to share these stories during the interview, highlighting your proactive approach and how you minimised downtime for customers.
✨Familiarise Yourself with the Company
Research RHA Recruitment Solutions and their products. Understanding their offerings and recent developments will help you tailor your responses and demonstrate your genuine interest in the role.
