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- Tasks: Schedule luxury home deliveries and provide exceptional customer service.
- Company: Join RH, a leader in luxury home furnishings with a focus on taste.
- Benefits: Full-time role with competitive pay and opportunities for growth.
- Why this job: Be part of a team that creates memorable delivery experiences for high-end customers.
- Qualifications: Customer service experience and strong communication skills are preferred.
- Other info: Flexible schedule required; thrive in a fast-paced, dynamic environment.
The predicted salary is between 30000 - 42000 £ per year.
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.
The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the \”right\” people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won\’t take \”no\” for an answer. We value team players, people who are more concerned with what\’s right, rather than who\’s right.
RH is seeking a Scheduling Associate that will represent the RH brand by acting as a point of contact to facilitate an elevated delivery experience. This role will provide our customers with luxury service through exceptional phone and email communication. You will be part of a team that is determined to earn the love of our customers by creating a unique and memorable home delivery experience.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Ensure an unmatched, world-class customer experience during each step of the scheduling process
- Fielding inbound and outbound calls to set up home delivery scheduling appointments in a fast-paced, high contact environment
- Act with a sense of urgency to provide in the moment solutions for complex customer scenarios
- Collaborate with internal and external partners to resolve customer challenges
- Meet or exceed performance standards established for the role; maintain compliance with all company policies and procedures
OUR REQUIREMENTS
- Customer service experience preferred
- Possess poise, confidence, and passion to interact with high-end customers while maintaining confidentiality, exceeding goals and customer expectations
- Strong technical aptitude and comfort navigating across multiple systems
- Resilient and able to excel under pressure; resourceful and creative problem solver
- Proactive, organized and detail-oriented
- English and Italian speaking preferred
- Communicate effectively; strong listening, verbal, and written skills in the Italian language
- Ability to work a flexible schedule including evenings, weekends and mandatory overtime as needed
- Must pass a background check
PHYSICAL REQUIREMENTS
- Sit and stand for an extended period of time
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Home Delivery Scheduling Associate employer: RH
Contact Detail:
RH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Home Delivery Scheduling Associate
✨Tip Number 1
Get to know the company inside out! Research RH's values and mission so you can show how you align with their vision during interviews. This will help us stand out as a candidate who truly gets what they're about.
✨Tip Number 2
Practice your communication skills! Since this role involves interacting with high-end customers, we should be ready to demonstrate our poise and confidence. Role-play common customer scenarios to feel more prepared.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. This could give us an edge in understanding what they really value in a Scheduling Associate.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our application to highlight our relevant experience and skills that match the job description perfectly.
We think you need these skills to ace Home Delivery Scheduling Associate
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous customer service experience in your application. We want to see how you've gone above and beyond to create memorable experiences for customers, especially in high-pressure situations.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured communication, so make sure your thoughts flow logically and are easy to understand. This reflects the kind of communication we value at RH.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the role of Scheduling Associate. Mention specific skills that align with the job description, like your ability to handle complex customer scenarios.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at RH
✨Know the Brand Inside Out
Before your interview, take some time to really understand RH's vision and values. Familiarise yourself with their luxury home furnishings and how they aim to provide an exceptional customer experience. This will help you align your answers with what they stand for.
✨Showcase Your Communication Skills
As a Scheduling Associate, you'll need to communicate effectively with high-end customers. Practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend to refine your responses and ensure you come across as poised and professional.
✨Demonstrate Problem-Solving Abilities
Be prepared to discuss past experiences where you've successfully resolved customer issues. Think of specific examples that highlight your resourcefulness and creativity under pressure. This will show them you're not just about following procedures but can think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, performance standards, or how they measure success in this role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.