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- Tasks: Lead and mentor hospitality teams to ensure top-notch service and operational excellence.
- Company: Join RH Hospitality, a global leader in creating immersive dining experiences.
- Benefits: Enjoy opportunities for professional growth, travel, and a dynamic work environment.
- Why this job: Be part of a vibrant culture that blends home and hospitality while making a real impact.
- Qualifications: 5+ years in hospitality leadership; multilingual skills preferred.
- Other info: Position based in London with extensive travel required.
The predicted salary is between 43200 - 72000 £ per year.
Director, Hospitality Field Leader – Europe
With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.
Job Description
The Director, Hospitality Field Leader is responsible for leading all programs, systems, routines and standard operating procedures related to the day-to-day operations of properties in their Region. They will support and coach each property leadership team while overseeing the training and development of all future property Leaders in their Region.
Our Responsibilities
- Teach, mentor and motivate Leaders and Associates in your region to uphold and exceed the highest standards of communication, quality, consistency, and execution
- Responsible for all pre‑opening training and continued development of each property team
- Direct oversight of Property Hospitality Leaders for driving food & beverage sales and for meeting forecasted food cost, labor cost, and operating expense budgets while delivering P&L results in line with company expectations
- Deliver first‑class service to both internal and external guests by removing obstacles
- Accountable for continued professional development of property teams through both remote and on‑site support
- Work independently with minimal or no supervision while exercising broad discretion and professional judgment
- Demonstrate thorough knowledge of all scheduling, labor cost, payroll, tip payout procedures, and people development within region
Our Requirements
- 5+ years experience in service and hospitality leadership positions
- Proficiency in multiple languages (English, French, Italian & Spanish) is preferred due to the international nature of our business and the need to communicate with global teams
- Proven ability to prioritize and get things done in a rapidly‑changing environment
- Experience educating and empowering team members to create accountability standards
- Strong attention to operational and administrative detail
- Exemplary interpersonal communication skills
- Strong working knowledge of Google Suite, Microsoft Office Applications (Excel, PowerPoint, and Word) and Mac Computers
- London based with a willingness to travel extensively
Physical Requirements
- Must be able to lift up to 25 kgs
- Must be able to work standing and walking for extended periods of time
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance.
At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual\’s experience, qualifications, and the geographic location of the role.
Seniority level
Director
Employment type
Full‑time
Job function
Management
Industries
Hospitality
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Director, Hospitality Field Leader - Europe employer: RH
Contact Detail:
RH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Hospitality Field Leader - Europe
✨Tip Number 1
Familiarise yourself with the RH Hospitality brand and its unique approach to blending home and hospitality. Understanding their ethos will help you align your experience and vision with their goals during discussions.
✨Tip Number 2
Network with current or former employees of RH Hospitality to gain insights into the company culture and expectations. This can provide you with valuable information that can set you apart in interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Highlight your ability to mentor and develop leaders, as this is a key responsibility for the role.
✨Tip Number 4
Showcase your multilingual skills during conversations, especially if you speak French, Italian, or Spanish. This will demonstrate your capability to communicate effectively with diverse teams across Europe.
We think you need these skills to ace Director, Hospitality Field Leader - Europe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality leadership roles. Emphasise your ability to mentor and motivate teams, as well as any specific achievements related to food and beverage sales or operational excellence.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and how your experience aligns with the company's mission. Mention your proficiency in multiple languages and how it can benefit their international operations.
Showcase Leadership Skills: Provide examples of how you've successfully led teams in previous roles. Highlight your experience in training and development, as well as your ability to adapt to rapidly changing environments.
Proofread and Format: Before submitting your application, ensure that all documents are free from errors and formatted professionally. A clean, well-organised application reflects your attention to detail, which is crucial in hospitality.
How to prepare for a job interview at RH
✨Showcase Your Leadership Experience
As a Director, Hospitality Field Leader, it's crucial to highlight your past leadership roles. Prepare specific examples of how you've successfully led teams, mentored individuals, and improved operational standards in previous positions.
✨Demonstrate Cultural Awareness
Given the international nature of the role, be ready to discuss your proficiency in multiple languages and how you've effectively communicated with diverse teams. Share experiences that showcase your ability to adapt to different cultural contexts.
✨Prepare for Operational Questions
Expect questions about your knowledge of hospitality operations, including P&L management and cost control. Brush up on key metrics and be prepared to discuss how you've driven sales and managed budgets in past roles.
✨Exemplify Problem-Solving Skills
The role requires removing obstacles for both guests and team members. Prepare to share examples of challenges you've faced in hospitality settings and how you resolved them, demonstrating your ability to think on your feet.
