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For Companies At a Glance
- Tasks: Provide luxury service and assist clients with their needs in a stylish environment.
- Company: Join RH, a leader in luxury home furnishings and design.
- Benefits: Competitive pay, dynamic work culture, and opportunities for personal growth.
- Why this job: Be part of a creative team that values innovation and personal style.
- Qualifications: Experience in customer service, especially in luxury or design settings.
- Other info: Engaging role with potential for career advancement in a vibrant atmosphere.
The predicted salary is between 30000 - 42000 £ per year.
RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualising and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.
At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energise others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.
Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.
YOUR RESPONSIBILITIES
- Live Our Vision, Values and Beliefs every day
- Greet and welcome RH Clients and assist with any questions or concerns
- Assist in connecting clients with the right Associates based on their purchase needs
- Assist and communicate with clients in the Gallery, over the phone and through email
- Provide an elevated level of client services support to Gallery Partners to resolve client concerns
- Become well-versed on RH product and offerings
- Create a luxury service experience in every interaction
- Exhibit broad understanding of the organisation
OUR REQUIREMENTS
- Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
- Ability to recognize and respond to multiple priorities
- Strong organisational and time management skills
- Strong verbal and written communication skills
- Commitment to quality, detail focused on all levels
- People and relationship-driven
- Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications
OUR PHYSICAL REQUIREMENTS
- Ability to lift and mobilise small to medium items up to 15 kg while utilising appropriate equipment and techniques
- Ability to manoeuvre effectively around gallery floor, stock room and office
- Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing
Client Services Associate employer: RH
Contact Detail:
RH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Associate
✨Tip Number 1
Get to know the company inside out! Research RH's vision, values, and product offerings. This way, when you walk into an interview, you can show off your knowledge and passion for the brand, making you stand out as a candidate who truly gets what they're all about.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn and ask them about their experiences. This not only gives you insider info but also shows your genuine interest in the company. Plus, who knows? They might even put in a good word for you!
✨Tip Number 3
Practice your pitch! When you get the chance to meet someone from RH, whether at a networking event or an interview, be ready to share your story. Highlight your customer service experience and how it aligns with RH's commitment to luxury service. Make it personal and memorable!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about joining the RH team. So, go ahead and hit that apply button!
We think you need these skills to ace Client Services Associate
Some tips for your application 🫡
Show Your Personality: When writing your application, let your unique style shine through! We want to see your personality and how you connect with our vision of luxury and taste. Don’t be afraid to express what makes you stand out.
Tailor Your Experience: Make sure to highlight any relevant experience in customer service or design. We’re looking for those who can energise others and create a luxury service experience, so share specific examples that showcase your skills!
Be Detail-Oriented: Attention to detail is key in our world of luxury furnishings. Double-check your application for any typos or errors, and ensure it reflects the quality we value at RH. A polished application speaks volumes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and ready to join our team!
How to prepare for a job interview at RH
✨Know the Brand Inside Out
Before your interview, dive deep into RH's vision, values, and product offerings. Familiarise yourself with their luxury home furnishings and understand what sets them apart in the market. This knowledge will not only impress your interviewers but also show that you’re genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Client Services Associate, your ability to provide exceptional service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a client. Highlight your problem-solving skills and how you’ve turned challenges into opportunities to create a memorable experience.
✨Demonstrate Your Personal Style
Since RH values polished appearances and refined taste, dress to impress! Choose an outfit that reflects your personal style while aligning with the luxury aesthetic of the brand. This will help you make a strong first impression and show that you understand the importance of presentation in this role.
✨Be a Team Player
RH looks for individuals who are collaborative and focused on what's right rather than who's right. During your interview, share instances where you’ve worked effectively within a team. Emphasise your ability to energise others and contribute positively to a group dynamic, as this aligns perfectly with their company culture.