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- Tasks: Lead and mentor hospitality teams to deliver exceptional service and operational excellence.
- Company: Join RH Hospitality, a leader in creating immersive dining experiences.
- Benefits: Competitive salary, professional development, and opportunities for extensive travel.
- Why this job: Shape the future of hospitality while working with diverse teams across Europe.
- Qualifications: 5+ years in hospitality leadership and proficiency in multiple languages preferred.
- Other info: Dynamic role with a focus on growth and innovation in the hospitality sector.
The predicted salary is between 48000 - 72000 £ per year.
With over 20 Hospitality experiences worldwide, RH Hospitality continues to expand our distinguished portfolio of Restaurants within our Design Galleries globally. Our goal is to blur the line between home and hospitality, creating an integrated experience that engages our guests and immerses them in the RH lifestyle.
The Director, Hospitality Field Leader is responsible for leading all programs, systems, routines and standard operating procedures related to the day-to-day operations of properties in their Region. They will support and coach each property leadership team while overseeing the training and development of all future property Leaders in their Region.
Our Responsibilities
- Teach, mentor and motivate Leaders and Associates in your region to uphold and exceed the highest standards of communication, quality, consistency, and execution.
- Responsible for all pre‑opening training and continued development of each property team.
- Direct oversight of Property Hospitality Leaders for driving food & beverage sales and for meeting forecasted food cost, labor cost, and operating expense budgets while delivering P&L results in line with company expectations.
- Deliver first‑class service to both internal and external guests by removing obstacles.
- Accountable for continued professional development of property teams through both remote and on‑site support.
- Work independently with minimal or no supervision while exercising broad discretion and professional judgment.
- Demonstrate thorough knowledge of all scheduling, labor cost, payroll, tip payout procedures, and people development within region.
Our Requirements
- 5+ years experience in service and hospitality leadership positions.
- Proficiency in multiple languages (English, French, Italian & Spanish) is preferred due to the international nature of our business and the need to communicate with global teams.
- Proven ability to prioritize and get things done in a rapidly‑changing environment.
- Experience educating and empowering team members to create accountability standards.
- Strong attention to operational and administrative detail.
- Exemplary interpersonal communication skills.
- Strong working knowledge of Google Suite, Microsoft Office Applications (Excel, PowerPoint, and Word) and Mac Computers.
- London based with a willingness to travel extensively.
Physical Requirements
- Must be able to lift up to 25 kgs.
- Must be able to work standing and walking for extended periods of time.
About Us
RH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.
Director, Hospitality Field Leader - Europe in City of London employer: RH
Contact Detail:
RH Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Hospitality Field Leader - Europe in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company culture and values. At RH, we value communication and quality, so think about how your experience aligns with our mission to create an integrated guest experience.
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to share examples of how you've mentored and motivated teams in the past. We love candidates who can demonstrate their ability to drive results and develop others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at RH.
We think you need these skills to ace Director, Hospitality Field Leader - Europe in City of London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to creating exceptional guest experiences and how you’ve motivated teams in the past.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the key responsibilities and requirements mentioned in the job description. We want to see how your skills align with our mission of blurring the line between home and hospitality.
Highlight Leadership Experience: As a Director, you'll be leading teams, so emphasise your leadership roles and achievements. Share examples of how you've coached and developed others, and how you’ve driven results in previous positions.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our growing team!
How to prepare for a job interview at RH
✨Know Your Hospitality Inside Out
Make sure you’re well-versed in the latest trends and standards in the hospitality industry. Research RH Hospitality’s unique approach to blending home and hospitality, and be ready to discuss how your experience aligns with their vision.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in previous roles. Highlight your mentoring and coaching experiences, especially in training property leaders and driving performance. This will demonstrate your ability to motivate and develop others.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills in a fast-paced environment. Think of specific situations where you had to remove obstacles for your team or improve service delivery, and be ready to share those stories.
✨Demonstrate Cultural Awareness
Given the international nature of the role, brush up on your language skills and cultural sensitivities. Be prepared to discuss how you’ve effectively communicated with diverse teams and how you can leverage your multilingual abilities in this position.
