At a Glance
- Tasks: Be the first point of contact for customers and resolve their queries with empathy.
- Company: Join a specialist team in a supportive office environment.
- Benefits: Enjoy a competitive salary, bonuses, free gym access, and discounts after one year.
- Other info: Great career progression opportunities and a fun workplace culture.
- Why this job: Make a real difference in customer service without any sales pressure.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20700 - 25800 £ per year.
Our client in Barton-upon-Humber is looking for enthusiastic Warranty Service Advisors to join their specialist team.
Salary: £25,747 per annum + £500 quarterly bonus.
Working Hours: Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week). Permanent.
Applicants must live within 1 hour commute of Barton-upon-Humber. This is an office based role.
Working in our client’s specialist division, the Warranty Service Advisor will ensure that customers who have ordered worktops receive excellent customer service, handling any first-line questions, issues, or warranty matters. This position is purely customer service with no sales or cold calling elements.
You will receive a fantastic benefits package:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
Role Responsibilities:
- First point of contact for customers
- Proactively resolving customer queries and issues through various communication channels
- Taking ownership of each call and ensuring the best resolution is given
- Demonstrate empathy and clear understanding
- Assisting stores with any related queries
- Provide customer support to the installers in the field
- Support the compliance team
What makes an excellent Warranty Service Advisor?
- Strong focus on customer experience
- Experience in customer service or warranty handling
- Excellent communication skills, both written and verbal
- IT Literate
Does this sound like your next role? If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
If calling the office, please ask for Jess Patterson.
Warranty Advisor employer: RH Recruiting Limited
Join a dynamic team in Barton-upon-Humber as a Warranty Service Advisor, where your passion for customer service will be rewarded with a competitive salary and a generous benefits package. Enjoy perks such as a free onsite gym, complimentary refreshments, and fantastic progression opportunities within a supportive work culture that values employee growth and recognition. With no sales pressure and a focus on delivering exceptional service, this role offers a fulfilling career path in a thriving environment.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Advisor
✨Tip Number 1
Get to know the company! Research their values and culture so you can show how you fit in. When you apply through our website, mention specific things you admire about them during interviews.
✨Tip Number 2
Practice your communication skills! As a Warranty Service Advisor, you'll need to handle customer queries with empathy. Role-play common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, follow up after your interview. A simple thank-you email can make you stand out and show your enthusiasm for the role.
✨Tip Number 4
Showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to take ownership of calls, just like they want.
We think you need these skills to ace Warranty Advisor
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer service shine through. We want to see that you're genuinely excited about the role of Warranty Service Advisor and how you can contribute to our team.
Tailor Your CV:Make sure your CV highlights relevant experience in customer service or warranty handling. We love seeing specific examples of how you've resolved customer queries or improved customer experiences in the past.
Be Clear and Concise:In your cover letter, keep it straightforward. We appreciate clarity, so make sure you communicate your skills and experiences without unnecessary fluff. Remember, we’re looking for excellent communication skills!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re tech-savvy, which is a bonus!
How to prepare for a job interview at RH Recruiting Limited
✨Know the Role Inside Out
Before your interview, make sure you understand what a Warranty Service Advisor does. Familiarise yourself with the responsibilities listed in the job description, especially around customer service and warranty handling. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about providing excellent customer service, prepare examples from your past experiences where you've successfully resolved customer queries or issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your communication skills.
✨Demonstrate Empathy and Understanding
During the interview, it's crucial to show that you can empathise with customers. Think of scenarios where you had to handle difficult situations and how you approached them. This will illustrate your ability to connect with customers and provide the support they need.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
