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- Tasks: Engage with customers, manage appointments, and support workshop operations.
- Company: Join a dynamic team in Nottingham focused on excellent customer service.
- Benefits: Enjoy a competitive salary, no Sunday work, and staff discounts.
- Why this job: Perfect for those who thrive in fast-paced environments and love helping others.
- Qualifications: Customer service experience is essential; automotive knowledge is a plus.
- Other info: Opportunities for career growth in a supportive workplace.
The predicted salary is between 28000 - 30000 £ per year.
We\’re Hiring: Service Advisor – Nottingham
Start Date:ASAP
Salary:£28,000 basic + bonus potential (OTE up to £30k)
Hours:
- Monday to Friday: 8:30am – 5:30pm
About the Role
We\’re looking for a friendly and organised Service Advisor to join our team in Nottingham. If you\’ve got great customer service skills and enjoy working in a fast-paced environment, this could be a perfect fit.
What You\’ll Be Doing
- Talking to customers both in person and over the phone-clear communication is key.
- Keeping things running smoothly in the workshop by assigning work to our technicians promptly.
- Explaining repairs to customers in a way they\’ll understand and getting approval for the work.
- Ordering parts from suppliers and logging them into the system when they arrive.
- Managing email enquiries and booking in customer appointments.
- Supporting your team and managers with key admin tasks.
- Following company procedures and completing training as needed.
What We\’re Looking For
- Solid experience in customer service-automotive industry experience is a bonus, but not a must.
- Confident on the phone and comfortable using computers.
- Someone who can stay calm under pressure and keep things moving.
- A team player who\’s ready to pitch in wherever needed.
What You\’ll Get in Return
- A competitive salary with bonus potential (earn up to £30k).
- No Sundays or bank holiday work.
- Company pension scheme.
- Staff discounts on servicing, MOTs, and repairs.
- Loyalty and long-service rewards.
- A staff referral programme.
- Real opportunities to grow your career in a supportive environment.
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Service Advisor employer: RH Recruiting Limited
Contact Detail:
RH Recruiting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarise yourself with the automotive industry, even if you don't have direct experience. Understanding common terms and processes can help you communicate effectively with both customers and technicians during the interview.
✨Tip Number 2
Practice your communication skills by role-playing customer interactions with a friend. This will help you feel more confident when discussing how to explain repairs and manage customer expectations in a clear and friendly manner.
✨Tip Number 3
Research our company culture and values. Being able to demonstrate how your personal values align with ours during the interview can set you apart from other candidates and show that you're a great fit for the team.
✨Tip Number 4
Prepare examples of how you've successfully handled pressure in previous roles. Highlighting your ability to stay calm and organised in fast-paced situations will reassure us that you can thrive as a Service Advisor.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles in fast-paced environments. Emphasise skills like communication and teamwork, which are crucial for a Service Advisor.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle pressure. Mention specific examples from your past experiences that demonstrate your suitability for the role.
Highlight Relevant Skills: In your application, clearly outline your skills related to the job description. Focus on your ability to communicate effectively, manage appointments, and support team members with administrative tasks.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Service Advisor.
How to prepare for a job interview at RH Recruiting Limited
✨Showcase Your Customer Service Skills
As a Service Advisor, your ability to communicate effectively with customers is crucial. Prepare examples of how you've successfully handled customer queries or complaints in the past, highlighting your friendly and organised approach.
✨Demonstrate Your Team Spirit
This role requires a collaborative mindset. Be ready to discuss instances where you've worked as part of a team, especially in fast-paced environments. Emphasise your willingness to support colleagues and contribute to a positive workplace culture.
✨Familiarise Yourself with Automotive Terminology
While automotive experience isn't mandatory, having a basic understanding of common terms and processes can set you apart. Brush up on key concepts related to repairs and servicing so you can engage confidently in discussions during the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle specific situations, such as managing multiple customer requests or dealing with a difficult client. Think through potential scenarios and formulate responses that demonstrate your problem-solving skills and ability to stay calm under pressure.
