At a Glance
- Tasks: Provide top-notch customer service and resolve queries with a smile.
- Company: Award-winning company with a focus on training and development.
- Benefits: Competitive salary, quarterly bonuses, free gym access, and staff discounts.
- Other info: Dynamic environment with real progression opportunities and recognition for hard work.
- Why this job: No weekends or evenings, perfect for work-life balance while gaining valuable experience.
- Qualifications: Experience in customer service and excellent communication skills required.
The predicted salary is between 25747 - 25747 £ per year.
We are currently seeking highly motivated and enthusiastic individuals to join our client's growing team as a Customer Service Advisor in Barton-upon-Humber. They offer comprehensive training and development opportunities.
Salary: £25,747 per annum + £500 quarterly bonus
Working hours: Monday to Friday 8:55am to 5:30pm (8hrs per day, 40 hours per week)
This position is purely a customer service role with no sales element. Must be able to commute to Barton-upon-Humber daily, as there are no hybrid options.
You will be ensuring that customers of the business are given a high quality of service handling any questions or issues they may have. You will be providing customers with a fantastic customer service experience, ensuring customers’ accounts are accurate and up to date and also handling any complaints that may come your way.
You will receive a fantastic benefit package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
A Customer Service Advisor will be required to:
- Handle customer enquiries and provide appropriate solutions and recommendations
- Maintain accurate records of customer interactions
- Follow up with customers to ensure their needs are met
- Liaising with showrooms
- Proactively resolving customer queries
- Building and maintaining relationships
- Identify and escalate issues to appropriate team members as required
- Handling any complaints or issues
- Continually striving to improve customer satisfaction and retention
What makes a good Customer Service Advisor?
- Must be able to commute to Barton-upon-Humber daily
- Experience in customer service (whether it is call centres, retail, hospitality, etc.) is required
- Must have experience working to targets
- Excellent communication skills, both written and verbal
- IT Literate and proficient in Microsoft
- Strong organisational skills
The Company:
- Constantly expanding and recently expanded into a new industry both in UK and overseas
- Award winning company who have been awarded National Retailer of the Year three years running
- Won awards for candidate training and onboarding
- Fantastic training and progression opportunities providing you with all the knowledge and tools you will need to succeed
- No two days are the same!
If you are a self-motivated individual who is passionate about delivering exceptional customer service, then we want to hear from you!
Customer Service Advisor employer: RH Recruiting Limited
RH Recruiting Limited is an excellent employer for HGV Drivers, offering competitive pay starting at £16.50 per hour and guaranteed minimum shifts of 8 hours. With a strong focus on employee growth and a supportive work culture, drivers can expect to thrive in a dynamic environment while contributing to the efficient delivery of essential goods in Haydock, UK.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and culture. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will help you feel more confident when discussing how you’d handle various situations during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past roles where you’ve gone above and beyond for a customer. This will demonstrate your commitment to exceptional service and problem-solving skills.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Advisor role. Highlight any relevant experience in customer service, whether it's from call centres, retail, or hospitality. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Share specific examples of how you've provided excellent customer service in the past. We love a good story!
Show Off Your Communication Skills:Since communication is key in this role, make sure your written application reflects your strong communication skills. Keep it clear, concise, and free of typos. We appreciate attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at RH Recruiting Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your capability to handle the responsibilities of a Customer Service Advisor.
✨Practice Common Interview Questions
Familiarise yourself with common interview questions for customer service roles. Questions like 'How do you handle complaints?' or 'Can you give an example of excellent customer service?' are likely to come up. Practising your responses will help you feel more confident during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role and the company culture. This shows that you’re engaged and serious about the position. You might ask about training opportunities or how success is measured in the customer service team.
