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- Tasks: Resolve customer complaints and manage compensation claims with a proactive approach.
- Company: Join a growing team in Barton-upon-Humber with a focus on customer satisfaction.
- Benefits: Enjoy a competitive salary, quarterly bonuses, free gym access, and staff discounts.
- Why this job: Make a real difference by helping customers and enhancing their experience.
- Qualifications: Previous complaint handling experience in call centres, hospitality, or retail is essential.
- Other info: Great progression opportunities and a supportive work environment await you.
The predicted salary is between 27308 - 27308 £ per year.
We are currently looking for experienced Customer Complaints Handler to join our client in Barton-upon-Humber. Applicants must have previous complaint handling experience.
Salary/Rate: £27,308 per year + quarterly bonuses
This is a full-time office based position, applicants must live within a reasonable commute to Barton-upon-Humber.
Our client is looking for Customer Complaints Handler to join their growing team. Taking ownership of a portfolio of complaints and compensation claims, the Complaint Handler will be investigating, resolving and responding to all issues raised by customers and third parties.
You will receive a fantastic benefits package including:
- Access to health & discount platform after 1 year of service
- Individual training
- EE discount
- Staff Discount (after 1 year service)
- Free onsite gym (available 24/7)
- Free onsite parking
- Complimentary refreshments throughout the day
- Two subsidised canteens
- Fantastic progression opportunities with real success stories
- Customer Service Employee of the Month awards
As a Customer Complaints Handler, you will be required to:
- Own and proactively resolve customer and third‑party complaints and compensation claims
- Look after 35 to 45 customers at one time
- Follow company policies
- Ensure fair treatment of customers at all times
- Complete thorough and objective investigations
- Assist stores with related queries or concerns
What we require from the Customer Complaints Handler:
- Previous complaints handling experience within a call centre, hospitality or retail is essential
- Previous Complaints and Resolution experience managing a case load end to end, including investigations
- Knowledge of ADR and Section 75 is desirable
- Ability to take ownership of customer queries and maintain confidentiality
- Flexibility with working hours and overtime, including weekends and evenings when required
If this sounds like your next role, then we want to hear from you!
Customer Complaints Handler employer: RH Recruiting Limited
Contact Detail:
RH Recruiting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Complaints Handler
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Complaints Handler role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for complaint handling roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your skills! When you get the chance, share specific examples of how you've successfully resolved complaints in the past. This will demonstrate your ability to take ownership and handle customer queries with confidence.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing familiar faces from our community, so make sure to let us know you're interested in the Customer Complaints Handler position!
We think you need these skills to ace Customer Complaints Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous complaint handling experience. We want to see how you've taken ownership of customer issues and resolved them effectively, so don’t hold back on those success stories!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Customer Complaints Handler role. Share specific examples of how you've managed complaints in the past and what you learned from those experiences.
Showcase Your Skills: In your application, emphasise your ability to handle multiple cases at once and your knowledge of relevant policies. We love candidates who can demonstrate their flexibility and commitment to customer satisfaction!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at RH Recruiting Limited
✨Know Your Stuff
Make sure you brush up on your complaint handling experience. Be ready to share specific examples of how you've resolved customer issues in the past. This will show that you can take ownership and handle complaints effectively.
✨Understand the Company
Do a bit of research on the company and its values. Knowing their approach to customer service and how they handle complaints will help you align your answers with what they're looking for. It shows you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a Customer Complaints Handler, as it reflects your ability to understand and resolve customer concerns.
✨Show Your Flexibility
Be prepared to discuss your availability and willingness to work flexible hours, including weekends and evenings. Highlighting your adaptability will reassure them that you're ready to meet the demands of the role.